12 others jobs found in George Town

Job description: Perform spa treatments in accordance with established standards, ensuring consistency and high-quality service at every stage of their spa experience in accordance with the hotel's standards. Deliver spa treatments professionally and efficiently to meet guest preferences and hotel standards. Provide a warm, professional, and personalised guest experience throughout the spa journey. Support the achievement of daily sales targets for treatments and retail products. Maintain cleanliness, hygiene of treatment rooms throughout the day, and overall spa presentation at all times. Ensure spa equipment is properly maintained and in good working condition. Handle guest enquiries, consultations, and feedback in a professional manner. Monitor stock levels and assist with replenishment of spa products and supplies. Learn and apply knowledge of spa packages, facilities, and equipment to enhance guest satisfaction. Promote spa services, packages,...

Job responsibilties: To maintain a professional and high quality level of service at all times whilst assisting the guest at every stage of their spa experience. To epitomize the essence of CHI with a friendly, courteous manner and helpful attitude, extending beyond the guests expectations.  Provide a warm, professional, and personalised guest experience throughout the spa journey Support the achievement of daily sales targets for treatments and retail products Handle guest enquiries, consultations, and feedback in a professional mannerMaintain accurate guest records and complete daily administrative tasks Monitor stock levels and assist with replenishment of spa products and supplies Support reception duties when required, including handling calls and bookingsPromote spa services, packages, and ongoing promotions to guests Participate in training programmes to continuously improve skills and knowledge Ensure compliance with all spa policies,...

Description: Making proficient sales transactions – using a point-of-sale system provided. Handle cash and other forms of payment. Maintain proper cash drawer balances and denominations. Demonstrate impeccable product knowledge. Determine guests’ needs by actively engaging them in 1-on1 conversations and informing guests of product features and benefits. Suggestive selling – using proven techniques (i.e. related items, higher quality items, transitional phrases). Maintain a clean and organized store. Maintain proper product stocks levels – through retail pulls & inventories. Requirements: Proven work experience as a Retail Sales Representative or similar role. Understanding of the retail sales process. Familiarity with consumer behavior principles. Knowledge of inventory stocking procedures. Basic math skills. Track record of achieving sales quotas. Excellent communication skills, capable of...

Responsibility: Providing courteous and efficient food and beverage services to the customers by presenting the menu, take order, suggest and recommend appropriately. Attend and respond to customers’ needs promptly and professionally such as presenting bills to customers, collect payment and give to the cashier, return change or credit card to customers. Performing general cleaning duties, such as sweeping, mopping, cleaning glasses, furniture & fittings, laying of tables and up-keeping of the overall Hard Rock Café.   Requirements: Prior experience in a similar position. Thorough knowledge of food safety procedures. Excellent organizational, time management, and multitasking abilities. Outstanding interpersonal skills. Capacity to work in a fast-paced environment. Ability to stand for extended periods. Ability to work shifts, over weekends, and on public holidays, as needed. This position is restricted to...

Responsibilities: Answer phone calls and respond to reservation inquiries from various channels. Provide accurate information on room availability, rates, promotions, and policies. Process reservations, modify bookings, and ensure confirmation details are correctly communicated. Assist in daily operational tasks related to reservations. Follow up on reservation discrepancies and short-stay requests from the front desk. Stay informed on hotel contract rates for travel agencies and corporate clients. Check trace reports and resolve outstanding reservation matters. Coordinate with the Reservations Manager, Assistant Reservations Manager, and Reservations Supervisor. Ensure compliance with hotel booking procedures and policies. Required Skills & Qualifications: Proficiency in hotel reservation management software and MS Office applications. Strong problem-solving skills to quickly address guest issues. Availability to work variable shifts,...

Job responsibilities: Provide secretarial support for the Director of Food & Beverage and the F&B Service team Support the Director of Food & Beverage for all administration and office coordination Interact with internal and external stakeholders Manage the schedule for the Director of Food & Beverage Prepare the communications outlined by the Director of Food & Beverage           Coordinates meetings and appointments for the Director of Food & Beverage Support the Food & Beverage Service Operations when needed Liaise closely with Restaurant Managers, Culinary teams, and other department colleague to ensure smooth coordination and F&B admin operations. Uphold Shangri‑La service standards, policies, and brand values while ensuring compliance with hotel procedures and SOPs.

Your main duties center on the procedural and personal dimensions as applied in the delivery of the guest experience in guest rooms, function rooms, public areas and all hotel M&E facilities areas including of cafe, spa and retail outlets. You will assist in: Maintaining, installing and repairing all mechanical & electrical equipment and building services. Setup, care, handling, maintains and repair of the audio visual, sound, lighting, conference and relevant equipment. Perform preventive and corrective maintenance for guest rooms, public areas, back-of-house, and all hotel facilities. Troubleshoot, repair, and maintain electrical, mechanical, plumbing, air-conditioning, and other building systems. Attend to daily maintenance requests and ensure timely completion of work orders. Conduct routine inspections to ensure all equipment and facilities are operating safely and efficiently. Support renovation, installation, and upgrading works as...

As Assistant Sales Manager / Sales Manager, you are responsible responsible for driving revenue growth through proactive sales activities, strategic account management, and exceptional client relationship management. The role focuses on identifying new business opportunities, maximizing hotel revenue across all market segments, and ensuring outstanding service delivery throughout the sales process.  Working closely with the Director of Sales, Director of Revenue & Marketing, and other operational departments, the incumbent will develop and execute sales strategies, manage assigned accounts, coordinate client events, and contribute to achieving the hotel's overall business objectives. The role requires strong commercial acumen, leadership, effective communication, and a commitment to delivering exceptional guest experiences. Proactively identify, develop, and secure new business opportunities to achieve individual and departmental sales targets. Manage and grow...

As Sales & Marketing Administration Executive, you are responsible to play a vital role in providing administrative and operational support to the Sales & Marketing Department, encompassing Sales, Stage Pass Membership, Business Centre, and Marketing Communications functions. This position ensures the efficient coordination of departmental activities, maintains accurate documentation and reporting, and supports the team in delivering exceptional guest experiences while achieving departmental goals and business objectives.  The successful candidate is expected to work collaboratively with colleagues and management, demonstrating professionalism, initiative, attention to detail, and a strong commitment to service excellence. Communicate professionally, courteously, and effectively with guests, suppliers, Stage Pass members, and fellow team members. Deliver friendly, personalized, and caring service to every guest, ensuring a positive guest experience....

Responsible for: Preparing and serving alcoholic and non-alcoholic beverages according to Hard Rock Café standards. Providing friendly, professional, and efficient service to guests while taking beverage orders and making recommendations when appropriate. Maintaining cleanliness and organization of the bar area, equipment, glasses, and tools at all times. Ensuring proper handling of cash, stock, and bar supplies while following company policies and food safety standards. Supporting the overall operations and atmosphere of Hard Rock Café to deliver an excellent guest experience. Prior experience as a Bartender or in a similar role is an advantage. Good knowledge of beverages, cocktails, and customer service practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks. Able to work shifts,...

Description Responsible for food preparation and general kitchen sanitation. Responsible for maintaining a clean cooking and working area. Responsible for plating of salads and desserts. Responsible for cleanliness of work area. Must monitor inventory at all times and report items that need to be reordered. Responsible for receiving incoming food orders and rotating stock. Other duties as assigned. Requirements Prior experience in a similar position. Thorough knowledge of food safety procedures. Excellent organizational, time management, and multitasking abilities. Outstanding interpersonal skills. Capacity to work in a fast-paced environment. Ability to stand for extended periods. Ability to work shifts, over weekends, and on public holidays, as needed. This position is restricted to individuals with the rights to work in Malaysia.

Position Overview The Restaurant Manager will oversee the daily operations of the Italian restaurant within the hotel, ensuring exceptional guest experiences, smooth service delivery, and profitability. This role requires strong leadership, operational expertise, and creativity to maintain high standards while driving revenue through innovative promotions and strategic planning. Key Responsibilities Manage day-to-day restaurant operations, ensuring smooth service aligned with hotel standards. Maintain cleanliness, organization, and compliance with hygiene and safety regulations. Implement and monitor Standard Operational Audits to uphold service excellence. Monitor costs, revenues, and budgets to maximize profitability. Lead, motivate, and develop the restaurant team to deliver outstanding service. Organize regular training sessions to ensure staff are proficient in standards and systems (e.g., Micros POS system). Plan staff schedules considering peak...