2 sales department jobs found in Kuala Lumpur

Main Responsibilities   To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required. Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare and review written documents accurately and completely.  Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel Raising invoices. Promote awareness of Hotel and brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to the Hotel / Company. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (e.g., hours of operation, rates...

1. Handle Reservations Receive booking requests by phone, email, website, travel agents, and online travel agencies (OTAs). Enter reservations accurately into the PMS/IDB system. Confirm bookings with guests. Process amendments, cancellations, and special requests. 2. Check Room Availability Monitor room inventory and availability. Ensure room types and rates are correctly assigned. Prevent overbooking and identify booking discrepancies. 3. Guest Communication Answer inquiries about room rates, facilities, promotions, and hotel policies. Provide accurate information to guests and travel agents. Follow up on pending reservations and confirmations. 4. Coordinate with Other Departments Inform Front Office of VIPs, special requests, and group arrivals. Coordinate with Housekeeping regarding room readiness. Work with Sales on group bookings and contracts. 5. Revenue Support Promote room upgrades and...