8 front office deparment jobs found in George Town

Supervising staff and ensuring smooth daily operations. Handling customer complaints and resolving issues. Ensuring health, safety, and security procedures are followed. Monitoring service quality and operational standards. Assisting with staff scheduling and shift coordination. Responding to emergencies or unexpected situations. Preparing reports and updating senior management on key issues.

·         Greet and welcome guests and customers professionally. ·         Answer the incoming calls promptly. ·         Handle check-in and check-out procedures efficiently. ·         Sell, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. ·         Manage front desk email communications and respond to inquiries. ·         Ensure reception area is clean, organized, and presentable at all times. ·         Receive, sort, and distribute mail, documents, and courier packages. ·         Provide administrative support such as...

Hiring: Hotel Front Office / Receptionist Requirements: Own transport Proficient in English and Bahasa Melayu Friendly, outgoing personality Fresh graduates are welcome (Training will be provided) Key Responsibilities: Provide courteous and professional service to guests Handle front desk operations with a focus on guest satisfaction Demonstrate responsibility, ownership, and a positive attitude Willingness to learn and grow within the hospitality industry   Benefits: Medical benefits Attractive bonus structure KWSP, Socso contributions Career development opportunities Accommodation (subject to availability) More opportunities for growth

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...

Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in lounges, front desk, reception & lobby area, through telephone and etc. You will: Welcome, greet, assist VIPs, guests during arrival, stay and departure, i.e. check in, check out, guest registration process. Assist in check in, check out and guest registration process. Handle guests’ requests, inquiries and complains by using the service recovery techniques. Prepare & schedule the necessary for the arrival of VIPs or guests enrolled with hotel’s loyalty program. Provide information on Penang, hotel facilities, memorabilia & etc. Provide secretarial services to guest such as but not limited to send, receive email, fax, parcel. Handle billing, handle cashiering and update Guests’ folio. Escort guest to the room & assisting with the luggage. Requirements Proven experience as front desk...

Job summary Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. Job description Perform daily room assignment according to guest preference, arrival time etc. Contact the Assistant Manager when VIP guest arrive that are to be escorted to their room. Organize the delivery of guest mail and message as required. Carry out nightly bucket check so that all records are in order for the following day. Takes and processes reservations as and when the reservations department is busy. To represent the Management in the handling of emergency situations. Where all emergency procedures are known and practice regularly. Where on night shift, all emergency and/ or incidents should be reported to the Executive on Duty for the day and Front Office Manager. All grave situations and/or emergencies should be referred to the Guest...

🛎️ Key Responsibilities Supervise and manage all housekeeping staff including room attendants, laundry personnel, and supervisors Develop and implement cleaning schedules and procedures Conduct regular inspections of guest rooms and public areas Maintain inventory of cleaning supplies, linens, and uniforms Coordinate with front office and maintenance departments for smooth operations Handle guest complaints and requests related to housekeeping Recruit, train, and evaluate housekeeping staff Prepare and manage departmental budgets Ensure compliance with health, safety, and sanitation standards Oversee pest control and hygiene programs Maintain lost-and-found records and procedures   🧠 Skills & Qualifications Strong leadership and organizational skills Excellent communication and interpersonal abilities Attention to detail and commitment to high standards Familiarity with...

As Assistant Sales Manager / Sales Manager, you are responsible responsible for driving revenue growth through proactive sales activities, strategic account management, and exceptional client relationship management. The role focuses on identifying new business opportunities, maximizing hotel revenue across all market segments, and ensuring outstanding service delivery throughout the sales process.  Working closely with the Director of Sales, Director of Revenue & Marketing, and other operational departments, the incumbent will develop and execute sales strategies, manage assigned accounts, coordinate client events, and contribute to achieving the hotel's overall business objectives. The role requires strong commercial acumen, leadership, effective communication, and a commitment to delivering exceptional guest experiences. Proactively identify, develop, and secure new business opportunities to achieve individual and departmental sales targets. Manage and grow...