3 jobs found in Batu Ferringhi

·         Greet and welcome guests and customers professionally. ·         Answer the incoming calls promptly. ·         Handle check-in and check-out procedures efficiently. ·         Sell, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. ·         Manage front desk email communications and respond to inquiries. ·         Ensure reception area is clean, organized, and presentable at all times. ·         Receive, sort, and distribute mail, documents, and courier packages. ·         Provide administrative support such as...

Supervising staff and ensuring smooth daily operations. Handling customer complaints and resolving issues. Ensuring health, safety, and security procedures are followed. Monitoring service quality and operational standards. Assisting with staff scheduling and shift coordination. Responding to emergencies or unexpected situations. Preparing reports and updating senior management on key issues.

- Direct and coordinate the activities of all security personnel. - Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention. - Ensure the safety and security of guest, staff, visitors and contractors at all times. - Responsible to manage all safety & security, Fire Life Safety and food hygiene risks faced by the hotel. - Liaise with all department heads to ensure hotel employees are adhering to established security procedures. - Record and notify all risks, deviations from hotels safety standards and any untoward incidents. - Track departmental safety record and document medically treated and non-treated injuries. - Ensure compliance with all security standards and preventative measures. - Conduct regular mock fire evacuation drill as per the hotels emergencies standards.