27 jobs found

Job description We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies. Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Performing various cleaning duties in instances of staff shortages. Housekeeping Supervisor Requirements: Proven...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

Key Responsibilities: 1) Revenue Strategy & Pricing Implement dynamic pricing, adjust rates based on demand, seasonality, and events, and manage pricing across all segments (transient, group). 2) Forecasting & Analysis Analyze booking patterns, track performance metrics (ADR, RevPAR, occupancy), and create accurate revenue forecasts and budgets. 3) Distribution Management Oversee all booking channels (direct, OTAs, wholesalers) for optimal visibility and profitability, managing rate parity and commissions. 4) Market & Competitor Analysis Conduct competitor benchmarking, monitor market trends, and identify gaps or opportunities for growth. 5) Collaboration Work with Sales, Marketing, and Operations to align strategies and ensure pricing is implemented effectively. 6) Reporting Provide regular reports to management on performance, variances, and strategic recommendations. Core...

Job Summary The Executive Chef is responsible for overseeing the overall culinary operations of the hotel, ensuring the highest standards of food quality, presentation, hygiene, and service excellence. The role involves menu planning, kitchen management, cost control, team leadership, and maintaining compliance with food safety standards while delivering exceptional dining experiences in line with the hotel's standards and brand expectations. Key Responsibilities Oversee and manage all kitchen operations, including restaurants, banquets, room service, and other food production areas. Develop innovative menus, recipes, and food concepts that meet guest expectations and align with the hotel's standards. Ensure consistent food quality, taste, presentation, portion control, and timely food preparation across all outlets. Manage food costs, kitchen budgets, inventory, purchasing, and wastage control to achieve financial targets. Monitor...

Banquet supervisors are responsible for overseeing all aspects of banquets and other special events. They ensure that everything runs smoothly, from beginning to end, ensuring that guests are happy with their experience and that the event is profitable for the business hosting it. Posses in-depth Knowledge of Food and Beverage preparation and presentation Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, convention services and engineering staff, the guest host to ensure timely execution of events, quality service and adherence to all applicable health and safety regulations and Hilton standards Oversee catered functions Assist Manager with scheduling, training and performance management Speak with others using clear and professional language using appropriate etiquette Keep accurate records of which buildings require which supplies and when, updated locations of such supplies Are able...

1. Daily Hotel Operations Oversee the smooth operation of the hotel during the assigned shift. Monitor Front Office, Housekeeping, Engineering, Security, F&B and other operational departments. Ensure all departments follow hotel SOPs, service standards and operational procedures. Conduct regular rounds of public areas, lobby, guest floors and back-of-house areas. Ensure the hotel is maintained in a clean, safe and presentable condition. 2. Guest Service & Satisfaction Act as the management representative on duty and provide immediate assistance to guests. Handle guest requests, complaints and service recovery professionally. Follow up on guest complaints to ensure proper resolution and guest satisfaction. Assist VIPs, long-staying guests, repeat guests and special-arrival guests when required. Maintain a high level of guest engagement and hospitality throughout the shift. 3. Front Office Operations Monitor check-in...

1. Main Duties and Responsibilities 1. Event Planning & Coordination Review the Banquet Event Order (BEO) for all upcoming events. Confirm event date, timing, number of guests, menu, setup, and special requests. Ensure the function room is arranged according to the approved floor plan. Coordinate with Sales, Kitchen, Stewarding, Housekeeping, Engineering, and Front Office. Conduct pre-event briefings with the banquet team. Ensure all equipment, decorations, and audiovisual requirements are ready. 2. Staff Management Prepare duty rosters and ensure sufficient manpower for every event. Assign duties to captains, supervisors, waiters, and casual staff. Ensure staff grooming, punctuality, attendance, and professional conduct. Monitor staff performance and provide...

Job Description – Reservations Agent Handle incoming sales calls promptly and ensure all calls received through the Automatic Call Distribution (ACD) system are answered in a timely manner. Record and process reservations received via telephone, fax, email, hotel website, and Global Distribution Systems (GDS). Maintain comprehensive knowledge of IHG Hotels, restaurants, facilities, services, and properties within the region. Stay updated on special rates, promotional offers, packages, and applicable booking policies. Ensure all reservation correspondence is accurate, professional, and completed within the required timeframe. Achieve and maintain high Signature test call scores in accordance with IHG standards. Process reservation amendments, including stay extensions, early departures, cancellations, and other changes, subject to room availability and revenue management strategies. What we need from you Diploma, Degree, or equivalent...

What is the job? The Assistant Reservations Manager oversees the daily operations of the Reservations Department, ensuring smooth and efficient workflows. This role supports departmental coordination and is focused on delivering personalized, exceptional service to enhance guest satisfaction even before arrival, contributing to a positive overall guest experience. Your day to day Serve as the key point of contact between guests and the hotel, ensuring a seamless and welcoming pre-arrival experience. Ensure efficient and effective daily reservations operations. Manage and maintain the reservations database, ensuring accuracy and data integrity. Respond to all communications within the standard 24-hour response time. Ensure ARI (Availability, Rates, and Inventory) is accurately maintained across Opera and all distribution channels. Adhere to all standard operating procedures (SOPs), brand standards, and departmental policies for reservations. Work...

What is the Job? The Sales Manager is responsible for achieving overall revenue targets while driving business development across all market segments. The role focuses on identifying and converting new opportunities, managing client relationships. Acting as a brand ambassador and trusted partner, the Sales Manager contributes to both revenue growth and long-term client loyalty. Your day to day Actively source and convert all inquiries involving fewer than 10 rooms, including meetings and events, dry events, and catering-only requests. Execute sales calls, organise sales trips, and manage client entertainment activities as required to drive account development and revenue growth. Responsible for preparing proposals, securing signed contracts, and ensuring receipt of the Proforma Invoice. Generate and distribute the Banquet Event Orders (BEOs) and Change Log as required. Conduct BEO briefing sessions to communicate event arrangements, ensuring all teams...

What is the job Responsible for managing the hotel's learning & development function, including developing a compliment of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.  The Training Managers position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays a leading role in promoting the desired work culture around the Winning Ways of the InterContinental Hotels Group and the brand ethos. Your Day to Day People Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey. Educate and train managers on IHG On boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance...

People Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Train and instruct other members of the staff through sharing of knowledge and skills Financial Analyses and monitors energy costs and expenditures for the department. Work within expense limits established Monitor efficiency of equipment and electrical systems such as air conditioning controls, guest entrance/access doors, television sets, lighting systems and make minor repairs and/or replacements to ensure things are working properly and efficiently at all times. Guest Experience Respond and attend to guest repair requests. Ensure security of guest room access and hotel property. Respond in a courteous and prompt manner to all guest questions and/or requests to ensure guest satisfaction. Responsible Business Maintains the hotel facility and related equipment in a safe and efficient manner. Ensure...

People Foster a positive and collaborative working environment with colleagues across departments. Assist and support team members during peak operational periods to ensure smooth operations.Attend all departmental meetings, training sessions, and hotel events as required. Financial Handle luggage storage and transportation efficiently to minimize delays and ensure operational cost-effectiveness.Promote hotel services, amenities, and upsell opportunities (e.g., transportation, tours) to enhance revenue generation. Adhere to proper cash handling and billing procedures for transportation and other services. Guest Experience Greet guests warmly and provide assistance with luggage during check-in and check-out Escort guests to their rooms, explain room features, and answer any questions. Deliver messages, packages, and other items promptly to guest rooms. Respond to guest inquiries about local attractions, dining, and transportation options with...

a)      Duties:   - Wears issued uniform and name badge whenever on duty, from “clock-in" to "clock out”. - Maintains proper grooming and hygiene habits as defined in the “personal hygiene” section of the Food and Beverage Manual. - Maintains issued uniform including name badge in good, clean condition, without tears or stains. - Complies with the hotel’s house rules and conduct codes as stated in the employee handbook and as distributed at orientation. - Be able to describe the tasks that you are to perform in an emergency as outlined in the hotel’s loss-prevention procedures manual. - Complies with energy conservation and job safety procedures which management defines in the hotel’s Loss Prevention Procedures Manual or in postings. - Maintains a clean and neat work area. -  Immediately inform sous chef /Executive Chef upon gaining knowledge of a hazardous situation,...

Greet and welcome guests and customers professionally. ·         Answer the incoming calls promptly. .         Handle check-in and check-out procedures efficiently. ·         Sell, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. ·         Manage front desk email communications and respond to inquiries. ·         Ensure reception area is clean, organized, and presentable at all times. ·         Receive, sort, and distribute mail, documents, and courier packages. ·         Provide administrative support such as filing, photocopying, and data entry....

Responsibility  Supervise daily laundry operations and staff.  Ensure all laundry processes meet quality and hygiene standards.  Coordinate with other departments to meet laundry needs.  Monitor and maintain inventory levels of laundry supplies.  Address and resolve any issues in laundry operations.  Maintain and ensure proper functioning of laundry equipment.  Implement cost-saving measures without compromising quality.  Ensure compliance with health and safety regulations.  Develop and update laundry procedures and protocols.  Monitor and report on laundry performance metrics.  Conduct regular inspections of laundry facilities.  Maintain accurate records of laundry operations.  Collaborate with management to improve services.  Ensure timely delivery of clean laundry to departments.  Promote a positive and productive work environment. Requirement...

Daily IT Operations Monitor and maintain the hotel's IT systems, network infrastructure, servers, workstations, and other technology equipment. Ensure IT systems are operating properly and resolve technical issues promptly. Perform regular checks and preventive maintenance on IT equipment and systems. Hotel System Support Provide technical support for hotel applications and systems, including PMS, POS, payment systems, guest Wi-Fi, telephone systems, emails, door lock systems, TV systems. Support Front Office, Housekeeping, F&B, Finance, Sales & Marketing, HR, and other departments with their IT-related requirements. Assist with system upgrades, installations, configurations, and troubleshooting. Network & Infrastructure Monitor and maintain LAN, WAN, Wi-Fi, switches, routers, firewalls, access points, and other network infrastructure. Ensure stable and reliable internet and network connectivity throughout the hotel....

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Job Description ·           Develop and implement revenue strategies for the hotel ·           Monitor competitor pricing and market trends to adjust strategies. ·           Implement clear and transparent pricing policies ·           Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data. ·           Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centres of the business. ·           Conduct regular performance reviews and optimize pricing and inventory....

Job Responsibilities: - ·   Overseeing Government sales, promotions and campaigns. ·   Prepare sales budgets, projections and set sales target. ·   Implements all sales action plan according to market areas as outline in the Marketing Plan. ·   Plan and execute sales trips to major market areas and also new potential area ·   Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients ·   Identifying emerging markets to find new sales opportunities ·   Participate in weekly/monthly Sales & Marketing ·   Manages and develops relationship with key internal and external stakeholders to strengthen and expand customer base for sales opportunity ·   Maintain professional business confidentially, high standard of professionalism, ethics and attitudes to words hotel guests,...