7 housekeeping officer jobs found

The Rooms Controller cum Guest Relations Officer is responsible for overseeing room allocation and inventory control while ensuring exceptional guest service experiences. This role acts as a key liaison between Front Office, Housekeeping, and guests to optimize room assignments and maintain high guest satisfaction levels. Key Responsibilities Rooms Control Duties Monitor daily room inventory, availability, and occupancy status. Assign rooms according to guest preferences, VIP status, and operational requirements. Coordinate closely with Housekeeping to ensure room readiness and cleanliness status updates. Handle room moves, upgrades, and special room requests. Ensure accurate room status in the Property Management System (PMS). Assist in managing overbookings and last-minute changes efficiently. Guest Relations Duties Welcome VIPs and special guests upon arrival. Handle guest inquiries,...

Responsibilities: Ensure that all guests check in, check out and enquiries are handled promptly and efficiently. Ensure guest data entry during registration is accurate. Liaise with relevant departments such as Housekeeping or Maintenance regarding room status or guest request. Maintain, update and manage guest data in Opera system. Strive to serve guests with professionalism and absolute courtesy at all times.  Requirements: Good interpersonal skills to provide overall guest satisfaction. 1 or 2 years of related experience is an advantage. Proficiency in Mandarin is required. A good team player and strive to have a career in Hospitality industry.

Welcome guests with professionalism, warmth, and a genuine sense of hospitality Act as the primary point of contact for guest inquiries, requests, and concerns Ensure smooth check-in and check-out experiences, adhering to hotel standards Anticipate guest needs and provide personalized recommendations and assistance Handle guest feedback, complaints, and service recovery with empathy and efficiency Coordinate with housekeeping, concierge, food & beverage, and maintenance teams to ensure seamless service Maintain accurate guest profiles and preferences in the hotel system Promote hotel services, amenities, and local experiences to enhance guest satisfaction Uphold brand standards, service protocols, and safety policies at all times

🛎️ Key Responsibilities Supervise and manage all housekeeping staff including room attendants, laundry personnel, and supervisors Develop and implement cleaning schedules and procedures Conduct regular inspections of guest rooms and public areas Maintain inventory of cleaning supplies, linens, and uniforms Coordinate with front office and maintenance departments for smooth operations Handle guest complaints and requests related to housekeeping Recruit, train, and evaluate housekeeping staff Prepare and manage departmental budgets Ensure compliance with health, safety, and sanitation standards Oversee pest control and hygiene programs Maintain lost-and-found records and procedures   🧠 Skills & Qualifications Strong leadership and organizational skills Excellent communication and interpersonal abilities Attention to detail and commitment to high standards Familiarity with...

The Security Executive is responsible for ensuring the safety and security of guests, employees, and hotel property. This role involves supervising security operations, implementing safety protocols, and coordinating with management to maintain a secure environment that enhances guest confidence and satisfaction. Key Responsibilities Monitor hotel premises to prevent theft, accidents, and unauthorized access. Respond promptly to emergencies, including fire alarms, medical incidents, or security breaches. Operate and maintain CCTV systems and other security equipment. Conduct regular patrols of hotel facilities, including guest floors, parking areas, and back-of-house. Ensure adherence to local laws, hotel policies, and safety regulations. Implement and update emergency response plans (fire drills, evacuation procedures). Maintain accurate incident reports and security logs. rain and guide security staff on protocols and guest interaction. Schedule and oversee...

Job description: Responsible for overseeing and managing all aspects of housekeeping operations, ensuring a high standard of cleanliness and guest satisfaction. Should have strong leadership skills, excellent organizational abilities, and a proven track record in executive housekeeping roles. Oversee and coordinate the daily activities of the housekeeping team Develop and implement cleaning procedures and standards to maintain a pristine environment Train, motivate, and lead housekeeping staff to deliver exceptional service Conduct regular inspections of guest rooms and common areas to ensure quality standards are met Manage inventory levels of cleaning supplies and equipment, placing orders as needed Collaborate with other departments, such as Maintenance and Front Office, to address facility needs Handle guest complaints or concerns related to housekeeping, striving for quick and effective resolution Create and manage staff schedules to...

Job Description Assigns room attendants or PA attendants their duties and inspects work for conformance to prescribed standards of cleanliness. Investigates complaints regarding housekeeping service and equipment, and takes corrective action. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Coordinates work activities among departments especially between Front Office and Maintenance. Conducts on the job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Inventories stock to ensure adequate supplies. To ensure that Guest Profiles are accurately updated and all returnee guests or VIPs listing are highlighted to Executive Housekeeper for further action plan on delighting guest. To monitor rooms status and discrepancies. Performs cleaning duties in cases of emergency or staff shortage.