16 jobs found in Kuala Lumpur

Job description We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies. Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Performing various cleaning duties in instances of staff shortages. Housekeeping Supervisor Requirements: Proven...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

To implement and execute the security management plan at the Kuala Lumpur Convention Centre (“the Centre”) to safe-guard the physical well-being of its property, employees, and guest, achieving satisfaction for all concerned while adhering to standards requirements of the Centre. Security Officer reports to Security Supervisors and is responsible for ensuring the implementation of security operations in the Centre. 1.     Participates in the following: a.   Security services including patrolling and roaming, static, loading dock and traffic management, etc. b.   Investigation on security-related incidents on all departments.   c.   Co-ordination of security surveillance arrangement, door accessibility and other security functions as and when necessary. d.   Provision of security administrative tasks e.g. overtime and deployment records, etc. e.    Provision of...

To ensure employee training and development management is carried out effectively Responsible for managing the activities and operations related to employee training and development services including the planning and coordination of identifying competence development methods, training needs determination, development of training programmes and/or other competence enhancement programmes and evaluation of its effectiveness and ensuring the implementation, maintenance and improvement of BMS within the function. Develops policies, processes and sets standards for employee training and development management within the Centre. Plans the approaches for ensuring the compliance of employee training and development management services with BMS requirements. Plans the requirements for providing employee training and development management services for the Centre, including identifying and establishing competence development methods, determination of training needs,...

The Business Development Manager – Corporate is responsible for achieving revenue targets within the Corporate segment, including government-related bookings. The role develops and implements commercially effective sales strategies to promote the Centre’s facilities and services, maximise venue yield, and strengthen the Centre’s presence within the corporate events market. The position maintains strong client relationships, drives business growth, and supports organisational standards in governance, compliance, and operational excellence 1.     Business Development & Revenue Delivery ·       Develops and executes sales plans for the corporate segment. ·       Identifies new business opportunities and monitors conversion potential. ·       Maintains accurate client databases and prepares regular sales and...

The Business Development Manager – Corporate is responsible for achieving revenue targets within the Corporate segment, including government-related bookings. The role develops and implements commercially effective sales strategies to promote the Centre’s facilities and services, maximise venue yield, and strengthen the Centre’s presence within the corporate events market. The position maintains strong client relationships, drives business growth, and supports organisational standards in governance, compliance, and operational excellence 1.     Business Development & Revenue Delivery ·       Develops and executes sales plans for the corporate segment. ·       Identifies new business opportunities and monitors conversion potential. ·       Maintains accurate client databases and prepares regular sales and...

Job description 1. To arrive on time to start duties as scheduled per duty roster. 2. To make daily thorough mise-en-place of all items featured on menu and ensures maximum usage of raw materials. 3. To prepare food orders according to established standards. 4. Responsible for proper storage of food in his area. 5. To perform all other tasks assigned by Superior/Section Head. 6. To adhere strictly to sanitation and safety standards. 7. To perform daily common tasks and other duties as may be assigned. 9. To perform such other duties and responsible that may be assigned by his/her supervisor from time to time.

Job Responsibilities: - ·   Overseeing Government sales, promotions and campaigns. ·   Prepare sales budgets, projections and set sales target. ·   Implements all sales action plan according to market areas as outline in the Marketing Plan. ·   Plan and execute sales trips to major market areas and also new potential area ·   Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients ·   Identifying emerging markets to find new sales opportunities ·   Participate in weekly/monthly Sales & Marketing ·   Manages and develops relationship with key internal and external stakeholders to strengthen and expand customer base for sales opportunity ·   Maintain professional business confidentially, high standard of professionalism, ethics and attitudes to words hotel guests,...

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Job Description To manage the Front Desk Office functions efficiently, primarily the check-in and check-out procedures, making room reservations, coordinating with other departments to ensure the smooth operation of the department. Key Duties / Responsibilities : Provide a courteous and friendly service at the front desk to customers at all times. Handle all enquiries in a professional manner by recommending the right room, making reservations and providing right information. Coordinating with the Housekeeping and Maintenance Departments to ensure all the rooms and facilities are always clean and well maintained at all times as per the Company's standards. Be well versed in basic computer knowledge in operating Hotel software operating system in ensuring accuracy in all aspects of the work process – Registration, Check-in / out, Payment transactions (deposit, cash and credit card) and Invoicing. Able to handle any complaints in respect to room rates,...

1. Handle Reservations Receive booking requests by phone, email, website, travel agents, and online travel agencies (OTAs). Enter reservations accurately into the PMS/IDB system. Confirm bookings with guests. Process amendments, cancellations, and special requests. 2. Check Room Availability Monitor room inventory and availability. Ensure room types and rates are correctly assigned. Prevent overbooking and identify booking discrepancies. 3. Guest Communication Answer inquiries about room rates, facilities, promotions, and hotel policies. Provide accurate information to guests and travel agents. Follow up on pending reservations and confirmations. 4. Coordinate with Other Departments Inform Front Office of VIPs, special requests, and group arrivals. Coordinate with Housekeeping regarding room readiness. Work with Sales on group bookings and contracts. 5. Revenue Support Promote room upgrades and...

1. Daily Hotel Operations Oversee the smooth operation of the hotel during the assigned shift. Monitor Front Office, Housekeeping, Engineering, Security, F&B and other operational departments. Ensure all departments follow hotel SOPs, service standards and operational procedures. Conduct regular rounds of public areas, lobby, guest floors and back-of-house areas. Ensure the hotel is maintained in a clean, safe and presentable condition. 2. Guest Service & Satisfaction Act as the management representative on duty and provide immediate assistance to guests. Handle guest requests, complaints and service recovery professionally. Follow up on guest complaints to ensure proper resolution and guest satisfaction. Assist VIPs, long-staying guests, repeat guests and special-arrival guests when required. Maintain a high level of guest engagement and hospitality throughout the shift. 3. Front Office Operations Monitor check-in...

Responsibility  Supervise daily laundry operations and staff.  Ensure all laundry processes meet quality and hygiene standards.  Coordinate with other departments to meet laundry needs.  Monitor and maintain inventory levels of laundry supplies.  Address and resolve any issues in laundry operations.  Maintain and ensure proper functioning of laundry equipment.  Implement cost-saving measures without compromising quality.  Ensure compliance with health and safety regulations.  Develop and update laundry procedures and protocols.  Monitor and report on laundry performance metrics.  Conduct regular inspections of laundry facilities.  Maintain accurate records of laundry operations.  Collaborate with management to improve services.  Ensure timely delivery of clean laundry to departments.  Promote a positive and productive work environment. Requirement...

Banquet supervisors are responsible for overseeing all aspects of banquets and other special events. They ensure that everything runs smoothly, from beginning to end, ensuring that guests are happy with their experience and that the event is profitable for the business hosting it. Posses in-depth Knowledge of Food and Beverage preparation and presentation Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, convention services and engineering staff, the guest host to ensure timely execution of events, quality service and adherence to all applicable health and safety regulations and Hilton standards Oversee catered functions Assist Manager with scheduling, training and performance management Speak with others using clear and professional language using appropriate etiquette Keep accurate records of which buildings require which supplies and when, updated locations of such supplies Are able...

Main Duties: Financial Responsibilities: 1. Maximizes revenues through pro-active action (up selling) 2. Produces check and receive payment to settle the payment Operational Responsibilities : Guest Service 1. Escort customers to their tables 2. Present menus to patrons and answer questions about menu items, making recommendations upon request 3. Inform customers of daily specials. 4. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff 5. Take orders from patrons for food or beverages. 6. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required 7. Check with customers to ensure that they are enjoying their meals and take action to correct any problems 8. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning 9. Clean tables and/or counters after patrons have finished dining 10. Prepare...

a)      Duties:   - Wears issued uniform and name badge whenever on duty, from “clock-in" to "clock out”. - Maintains proper grooming and hygiene habits as defined in the “personal hygiene” section of the Food and Beverage Manual. - Maintains issued uniform including name badge in good, clean condition, without tears or stains. - Complies with the hotel’s house rules and conduct codes as stated in the employee handbook and as distributed at orientation. - Be able to describe the tasks that you are to perform in an emergency as outlined in the hotel’s loss-prevention procedures manual. - Complies with energy conservation and job safety procedures which management defines in the hotel’s Loss Prevention Procedures Manual or in postings. - Maintains a clean and neat work area. -  Immediately inform sous chef /Executive Chef upon gaining knowledge of a hazardous situation,...