9 jobs found in Iskandar Puteri

Job Purpose To supervises Front Office team members and ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Primary duties and responsibilities: Ensure outstanding customer care at all times. Handling guest complaints, concerns and resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. in an efficient and timely manner. Providing information regarding the Hotel, town attractions, activities, etc. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach and counsel the Front Office team members to ensure a quality operation. Allocate rooms to expected arrivals after checking the guest preferences and special requests. Have up to date information on daily room occupancy. Build strong relationships and liaise...

Job Purpose Attend to guests courteously and deal promptly with their requests and queries and allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.  Primary duties and responsibilities Welcome guests during check-in and giving a fond farewell to guest while check-out. Providing excellent customer service as per hotel standards. Check on VIP reservations and complete their pre-registration formalities. To handle all guests without bias and prejudice. Handling guest complaints and concerns in an efficient and timely manner. Providing information regarding the Hotel, town attractions, activities, etc. Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Co-ordinate with housekeeping for clearing of rooms. Have up to date information on daily room...

Job Purpose To schedule, assign, supervise and assist in the up keeping of all housekeeping operation on the floor assigned to him/her to highest standard of cleanliness and maintenance and assisting in any assignment in/within the department whenever necessary promptly. Primary duties and responsibilities To supervise the activities of room attendants to ensure clean, attractive and well-maintained guest rooms, hallways and service area according to set standards in order to achieve prompt and courteous service. To allocate daily work and any special assignment to the room attendants accordingly to the daily occupancy. To check regularly the progress of each assignment and to assist if it necessary. To make sure that all assignments are completed as scheduled for each shift. To conduct daily briefing to room attendant and assist them with special requests from the guests and attention to their complaints. To organize special and irregular cleaning...

Job Purpose Assist the Security Manager in planning, directing, controlling, coordinating and participating in the activities of all personnel engaged in securing all the company properties, tenant, guest, employees and clientele to ensure that safety and security procedures are followed. Primary duties and responsibilities To organize and supervise that associates are carry out their tasks as per the standard operating procedure. To ensure that all areas are properly and adequately secured at all times. To maintain associates’ professionalism, discipline and performance levels while executing security tasks. Maintain courteous relations with guest, supplier and associates. Conduct investigation on and inform superior or management of incidents involving disturbance, accidents, loss, theft, etc. occurring in the premises and prepare necessary reports and take directive from management. To resolve any security issues on site. To ensure all...

Job Purpose To concerned with Food & Beverage services and correct charges at Restaurant to maintain and to follows all standard operation procedures in all aspects related to guest’s satisfaction and Company's rules in handling cash. Primary duties and responsibilities To make the guests feel welcome and seat the guest. To assist the guest in choosing his/her beverage or menu item, upselling. To take the food or beverage order from the guest. To prepare all necessary accompaniments to go with the order. To assist and respond where possible with any guest needs or additional request, and ensure guests are to be made to feel comfortable at all times. To obtain and prepare equipment needed for the service. To be responsible for the cleaning of the table, during and after service of the guests and collection of all money that are due from the guest. To co-ordination between the kitchen department and the dining room / event hall. To...

Job Purpose Primarily responsible to greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. In addition to assist guests with luggage, Concierge are also responsible to collect and distribute post, parcels. Also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy. Primary duties and responsibilities Checks the daily arrival list for VVIP’s or guests with special need. To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Assist guests with luggage to the front desk. Escorts guests with to room, placing luggage in room...

Job Purpose Maintain the hotel software and hardware applications, office network and ensure the overall upkeep of the computers are at the optimal performance. Provide IT technical services to our guests and company PC users and liaise with corporate IT. Duties and Responsibilities To supervise and maintain the HMS systems and their integrations to third-party's solutions through best practices and the standards as defined by Fraser's Corporate Office. Responsible for coordinating the processes and activities related to the development, deployment and documentation of HMS systems, their enhancements and integration to third­ party solutions as required to meet the business requirements. Maintain and upkeep all the property’s work computers, network switch, hubs and network points. Maintain and upkeep all the office software applications and licenses. Manage and control all internet access of property. Provide technical services on networks,...

Job Purpose To manage and oversee all Food & Beverage operations, ensuring seamless and efficient service delivery across restaurants, banquets, and in-room dining. The role is responsible for maximizing revenue and profitability while maintaining high standards of food quality, service, hygiene, and guest satisfaction. It also involves leading and developing the F&B team to consistently deliver exceptional dining experiences that meet and exceed guests’ needs and expectations. Duties and responsibilities Plan, manage, and oversee all Food & Beverage operations across the property, including restaurants, banquets, and in-room dining, to ensure efficient operations and consistently high levels of guest satisfaction. Monitor and control F&B costs, ensuring compliance with established budgets, cost-control procedures, and operational standards. Work closely with the Executive Chef and relevant departments in preparing and implementing F&B...

Job Purpose To maintain full responsibility for the issuance, maintenance and control of bedlinens, F&B Linen and uniforms. Duties and responsibilities To report for work in full uniform at least fifteen minutes before start of shift. To maintain responsibility for the secure storage of all linen and uniform in the linen room. To sort out and count items coming from the linen chute before sending them to the laundry. To send all clean linen to the maid’s pantry according to par stock. To control the issuing and exchange of uniforms, F&B linen and bed linen. To ensure that the items from laundry are arranged neatly and properly on the shelves in the pantry and linen room. To check all soiled linen for any stain marks and separate them. Torn and damaged uniforms should be separated upon receiving before sending for repairs. If not possible to repair, report the item to the Executive Housekeeper so that appropriate action can be taken...