3 jobs found

Main Duties:   A.   Front Office 1)      Ensures that thoughtful and attentive guest service with relaxed efficiency is offered. 2)      Ensures complete responsiveness to the desires of our guests. 3)      Ultimate responsibility in driving all guest reviews especially TripAdvisor. 4)      Plays an active supporting role in the Guest Experience Committee in driving excellent Guest experience. 5)      Ensures that image and grooming standards are reinforced and that associates come to work correctly attired with nametags. 6)      Updates associates on room rate changes and all Sales & Marketing programmes. 7)      Updates associates on rules and policies governing special promotions and that their production is tracked. 8)     ...

Key Responsibilities Operational Oversight Supervise daily activities across departments such as Front Office, Housekeeping, and Food & Beverage to ensure smooth operations. Conduct regular property walkthroughs to maintain cleanliness, safety, and service standards. Address and resolve operational challenges promptly, coordinating with relevant department heads Guest Relations & Service Recovery Act as the primary point of contact for guest inquiries, complaints, and special requests, ensuring timely and satisfactory resolutions. Engage with VIP guests to provide personalized experiences and manage special arrangements. Follow up with guests post-resolution to ensure continued satisfaction. Staff Supervision & Support Lead and support staff across various departments, providing guidance and resources needed for effective performance. Conduct briefings to...

  Manage daily Front Office operations, including guest check-in, check-out, room assignments, and registration procedures. Provide professional and courteous service to guests, ensuring a positive guest experience throughout their stay. Handle guest enquiries, requests, feedback, and complaints promptly and professionally. Coordinate with Housekeeping, Maintenance, Security, F&B, Reservations, and other departments to ensure smooth hotel operations. Monitor room availability, occupancy, room status, and special guest arrangements. Process room charges, payments, deposits, refunds, and other guest transactions accurately. Maintain accurate guest records and ensure all registration and documentation requirements are properly completed. Handle telephone calls, emails, and other guest communications in a timely and professional manner. Assist with reservations, room changes, upgrades, special requests, and group bookings when required. Prepare...