FRONT OFFICE SUPERVISOR

JOB DESCRIPTIONS:

• Manage, supervise and lead the team in front office to attain excellent customer service and maximizing profitability for the rooms division.
• Ensure a high satisfaction index from all guests with regards to the product quality and service standard.
• Up-sell room and all other business opportunities within the resort to maximize profitability for the resort, including various recreational activities.
• Conduct regular training, guidance and continuous motivation program for all Front Office associates.
• Produce and submit required statistical reports and analysis within the time frame.
• Provide excellent and warmth service to all guests with a genuine smile. 

REQUIREMENTS:

• 2 - 3 years of relevant work experience required for this role.
• Excellent leadership, interpersonal and communication skills.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.
• Strong organizational, budget management and problem solving.
• Open for Malaysian only.