Guest Service Assistant (Salary up to RM4000/month)
- The Kuala Lumpur Journal Hotel
- The Kuala Lumpur Journal Hotel, Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Dec 17, 2025
Job Description
Main Duties
- Familiarize with the hotel system to make reservations and perform check-in/check-out
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel’s facilities and amenities
- Respond to guests’ complaints in a timely and professional manner
- Liaise with housekeeping & maintenance team to ensure all rooms are clean, tidy, fully-furnished & intact to accommodate guests’ needs
- Confirm reservations and arrange personalized services for VIP customers
- Collect payments and handle different forms of payments (cash, debit card, credit card, virtual credit card)
- Employees are required to be responsible for cash balance before and after their shift
- Employees are required to be able to work shifts (morning, afternoon, & night)
- Upsell additional facilities and services, when appropriate maintain updated records of bookings and payments
About The Kuala Lumpur Journal Hotel
Embark on a journey with The Kuala Lumpur Journal, where your potential meets opportunity.
The Kuala Lumpur Journal Hotel is a stylish boutique hotel located in the heart of Bukit Bintang, Kuala Lumpur’s vibrant lifestyle and entertainment district. Designed for both business and leisure travellers, our hotel blends modern comfort with a touch of retro charm, offering a unique stay experience that stands out from the rest.
With 121 thoughtfully designed rooms, a rooftop pool, co-working spaces, and a lively café & bar, we are more than just a place to stay — we’re a social hub where guests and locals connect. Our culture is built on warm hospitality, personalised service, and creating memorable experiences for every guest.
Working with us means being part of a passionate, close-knit team that values creativity, collaboration, and career growth. We believe in empowering our people, celebrating individuality, and making work as inspiring as the experiences we deliver to our guests.
Join us, and be part of a hotel that’s not just in the city, but truly of the city — energetic, authentic, and always welcoming.