Spa Therapist

Job description:

• Perform spa treatments in accordance with established standards, ensuring consistency and high-quality service at every stage of their spa experience in accordance with the hotel's standards.
• Deliver spa treatments professionally and efficiently to meet guest preferences and hotel standards.
• Provide a warm, professional, and personalised guest experience throughout the spa journey.
• Support the achievement of daily sales targets for treatments and retail products.
• Maintain cleanliness, hygiene of treatment rooms throughout the day, and overall spa presentation at all times.
• Ensure spa equipment is properly maintained and in good working condition.
• Handle guest enquiries, consultations, and feedback in a professional manner.
• Monitor stock levels and assist with replenishment of spa products and supplies.
• Learn and apply knowledge of spa packages, facilities, and equipment to enhance guest satisfaction.
• Promote spa services, packages, and ongoing promotions to guests.
• Participate in training programmes to continuously improve skills and knowledge.
• Ensure compliance with all spa policies, procedures, and safety standards.
• Maintain positive working relationships with colleagues and other departments.