Guest Service Assistant

Join Our Hospitality Team!

Are you passionate about delivering exceptional guest experiences? Do you enjoy meeting people from around the world and creating memorable first impressions? If so, we'd love to welcome you to our Front Office team as a Guest Service Assistant.

Job Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Handle guest check-in and check-out efficiently and accurately.
• Respond promptly to guest enquiries, requests, and complaints while ensuring guest satisfaction.
• Answer telephone calls and provide accurate information about hotel facilities and services.
• Process room reservations, amendments, and cancellations when required.
• Coordinate with Housekeeping and other departments to ensure smooth guest arrivals and departures.
• Handle guest payments, billing, and cashiering duties in accordance with hotel procedures.
• Maintain accurate guest records and update the Property Management System (PMS).
• Promote hotel facilities, services, and special promotions to guests.
• Ensure the Front Office area is clean, organized, and presentable at all times.
• Perform any other duties assigned by the Front Office Supervisor or Management.

Job Requirements

• Minimum SPM, Certificate, Diploma, or equivalent qualification.
• Fresh graduates are encouraged to apply. Training will be provided.
• Previous experience in hotel Front Office or customer service is an added advantage.
• Good communication and interpersonal skills.
• Able to communicate in English and Bahasa Malaysia. Additional languages (e.g. Mandarin) are an advantage.
• Pleasant personality with a positive attitude and customer-oriented mindset.
• Computer literate; knowledge of hotel Property Management Systems (PMS) is an advantage.
• Able to work on shifts, weekends, and public holidays.
• Able to work independently as well as part of a team.