Human Resources Coordinator

Act as primary point of contact for routine inquiries regarding employment, policies, procedures, and payroll and/or benefits issues, provide administrative support to the Human Resources at the same time handle the manager's appointment calendar, coordinate telephone/conference calls and incoming mail, and set up and maintain filing systems, etc.  To command a high level of confidentiality between all levels of employees and management in the Hotel.  

Your day-to-day: 

People   

• Involve in the full spectrum of Human Resources functions; recruitment, training, performance management, compensation and benefits, employee relations to ensure the implementation of appropriate human resources policies to attract, retain and develop employees. 

• Administer and update employees’ database and leaves on a timely and accurate basis. 

• Generate HR reports and handles Insurance processes, accurately and timely. 

• Handle all the foreign work pass filling, renewals and cancellation for employees.  

• Ensure chosen candidates complete pre-employment medical check-up prior reporting work. 

• Assist in new hire onboarding activity until the deployment of colleague to his/her department. Assists to conduct Orientation Programme for new employees. 

• Maintain employee common areas such as colleague cafeteria, prayer rooms, locker rooms, sick room and etc by ensure that cleanliness and upkeeping are maintained at appropriate level of standard. 

• Provide support in the operation of Human Resources including, but not limited to: maintenance and upkeep of facilities, events and activities held in the Hotel, food safety, standard security measures. 

• Provide support to Learning and Development Manager during training sessions, ensuring that all necessary resources are available. 

• Assist to co-ordinate with training providers on employees' training needs and arranges training schedules for employees. 

• Maintain employees' training and development records including e-learning training modules completion. 

• Liaise with hotel schools for industrial training attachments for our peak seasons, campus recruitment.    

Guest Experience  

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience. 

• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction. 

• Involve in the implementation of employee's engagement events in support of IHG initiatives. 

• Coordinate organization of year-round events to maintain high morale within employees such as Colleague HeartBeat, monthly team meetings celebration, communication forums, town halls, festival celebrations, staff party, New Year party, service week, Employee Survey etc. Employee Relations. 

• Attend to employees' grievances and complaints and provides guidance as and when necessary. 

• Handle employees' communications e.g. announcements, events, etc. 

• Check on employees grooming and uniforms and take appropriate action where necessary. 

• Involves in the Employee Social and Sports Committee matters/events/activities and communicates with all employees for all on-going activities. 

Financial  

• Maintain Human Resources Information System records and compiles reports from database when required. 

• Co-ordinate benefits administration to include processing of claims and invoices for payment. 

• Ensure overtime/allowances claims from various departments are compiled and calculated. 

• Monitor overtime and allowances.  

• Ensure the payroll list is accurate and updated. 

• Ensure all employees are registered with relevant statutory bodies and process contributions to EPF, SOCSO and HRDF and IRD. 

• To record and update all payroll related files and ensure these files are maintained properly for Auditor’s or Labour Department inspections. 

Responsible Business  

• Ensure that all Human Resources transactional activities and standards comply with IHG benchmarks, relevant Acts/ legal demands and ethical standards. 

• Support IHG Corporate Responsibility initiatives at the hotel. 

• Perform other duties as assigned. 

 Accountability    

• Assist in development of Human Resources manual for Human Resources. 

• To provide detailed statistics on productivity report, employee relations programs and reports requested by Corporate Office on ad-hoc basis. 

• Prepare Human Resources monthly and ad-hoc reports and submission on time to the Assistant Human Resources Manager as and when requested. 

• Ensure Hotel’s philosophies and values are an integral part of our daily operations and understood and practiced by all. 

• Support the implementation of new learning and development initiatives. 

What we need from you? 

• Bachelor’s degree or Diploma in Hotel Management/bachelor's in human resources management/equivalent. 

• Preferably 1 year of working experience. 

• Good communication and people skills and works as a teamwork player. 

• Positive attitude. 

• Good English communication skills both oral and written. 

• Understanding of relevant legal standards. 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.