IT Executive

As IT Executive, you’ll assist IT Manager to ensure our computers are installed properly, working efficiently and that system security measures are in place. You’ll also assist to install new systems as required to improve hotel’s efficiency, always follow standards and guidelines and make sure hotel teams have the tools and resources they need to work well.    

Your day-to-day: 

People   

• Perform daily system backup check, system logs audit, support request logs well documented 

• Maintain and troubleshoot hotel ICT (Information Communication and Telecommunication) both hardware and software (PMS, POS, Hotel Operations Systems, Call Billing, PABX, Hotel Infrastructure (Guest and BOH) etc). 

• Maintain the documentation of all ICT related hardware configuration and inventory 

• Understand all the department workflow and assist as required and instructed by IT Manager  

• Maintain all users access request and authorizations (Windows, E-mail, Opera, Micros, other hotel software) 

• Ensure that IT P&P is enforced and adhered 

• Assist with annual audit on documentation preparation as requested by IT Manager 

 Guest Experience  

• Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette 

• As per IT Manager’s guidance, sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement 

• Develop and maintain positive working relationships with others; support team to reach common goals 

Financial  

• Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings 

Responsible Business  

• Provide support, respond to problems, keep colleagues informed with the status of issues and ensure solutions are consistent with the business needs and IHG policies 

• Consistently provide quick resolutions, identify, analyse, solve issues creatively, effectively and quickly in consistent with the IHG policies 

• Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions 

• Enforce IHG technology policies and standards 

• Maintain an accurate asset management of hardware and software 

Accountability    

• This is a mid-level role assignment in the IT function for a full-service hotel. Typically coordinate with staff of professional and/or IT/System support positions 

• Perform other duties as assigned by IT Manager 

What we need from you? 

• Preferably a diploma holder/ Graduate in Computer Science with basic knowledge of IT procedures 

• Minimum experience of 2-3 years in the same field 

• Good communication and people skills and works as a teamwork player 

• Understanding of relevant legal standards 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.