Wellness & Spa Manager

Job Summary
The Wellness & Spa Manager is responsible for overseeing the daily operations of the spa and wellness facilities, ensuring high-quality service, customer satisfaction, and revenue growth. This role manages staff, maintains service standards, and promotes wellness programs aligned with the brand.

Key Responsibilities

1. Operations Management

• Oversee daily spa and wellness operations (treatment rooms, facilities, cleanliness)
• Ensure smooth scheduling of appointments and staff allocation
• Maintain high standards of hygiene, safety, and service quality

2. Guest Experience

• Ensure excellent customer service and personalized guest experience
• Handle guest feedback, complaints, and service recovery
• Build strong relationships with repeat and VIP guests

3. Staff Management

• Recruit, train, and supervise therapists and spa staff
• Prepare duty rosters and manage attendance
• Conduct performance evaluations and coaching

4. Sales & Revenue

• Drive spa revenue through packages, promotions, and upselling
• Monitor daily sales, targets, and financial performance
• Develop marketing strategies in collaboration with Sales & Marketing team

5. Wellness Programs

• Develop and implement wellness programs (e.g., massage, yoga, detox, relaxation therapies)
• Ensure treatments meet professional and brand standards
• Stay updated with wellness trends and introduce new services

6. Inventory & Budget Control

• Manage stock of spa products, oils, and equipment
• Control costs and ensure efficient use of resources
• Work within budget and prepare financial reports

7. Compliance & Standards

• Ensure compliance with health, safety, and hygiene regulations
• Maintain SOPs and spa policies
• Ensure therapists are properly certified and trained

Requirements

• Diploma/Degree in Hospitality, Spa Management, or related field
• Minimum 3–5 years of experience in spa/wellness operations
• Strong knowledge of spa treatments and wellness programs
• Leadership and team management experience
• Good communication and customer service skills