Receiving Officer

As Receiving Officer, you’ll assist Purchasing Manager in the receiving, storage, and/or dispensing of food and/or non-food items to meet the needs of the various departments and functions. 

Your day-to-day: 

People   

• Cooperates, coordinates, and communicates with other departments in matters concerning receiving related matters and internal control 

• Liaise with Purchasing Manager and Department Heads on receiving problems 

• Attending to vendor, Department Heads and other employees’ enquiries in relation to receiving goods or services 

    Guest Experience  

• Build and maintain positive relationships with all internal customers and suppliers to exceed their needs 

• Take action to address these needs to exceed their expectations 

• Notify departments concerned of arriving materials so that items may be removed promptly from receiving area 

• Ensure that all incoming merchandise is undamaged, in quantities as indicated in the accompanying invoice/delivery docket and meets the IHG quality standards 

Financial  

• Ensure that the supplies are correct as per the order and business needs and are as per the purchase order  

• Maintain internal controls over the requisitioning and issuing of items; direct the delivery of supplies to appropriate departments or storage areas; and ensure reports and records are updated and forwarded to the appropriate contact for payment/ further processing, based on hotel policies and procedures 

• Ensure cleanliness and organization in all work areas 

• Coordinate with Quality control and respective departmental heads to ensure the receiving of standard quality of supplies 

• Ensure that all the security check procedures are followed by vendors while entering the supplies on the premises for delivery 

• To check all the supplies are in good condition upon receiving and deliver immediate information to supplier and procurement department in case any rejection/defect in same 

• Acknowledging the supplies to vendors on receiving of proper documents in respect 

• Prompt and quick dispatch of the material to respective kitchens, departments and stores 

• Ensuring great quality of the material 

• Strict control over the expiry date items 

• To ensure beverage store items are properly recorded and documented in a timely manner 

• Strict implementation of the CSA and achieve a superior rating in CSA Audit of receiving and store category 

• Storage and handling of stock and balancing of stock cards with stock on hand 

• Complete requisition forms for beverage inventory and stock movement whilst maintaining accuracy and integrity of our store/s inventory records 

• Monitor PAR levels for all food items to ensure proper levels 

• Inspect deliveries and date times to verify freshness, cleanliness, consistency and quality throughout case lots 

Responsible Business  

• Establishes adequate record keeping 

• Ensures products and resources are assigned to the appropriate department and billed accordingly 

• Strict implementation of the Control Self-Assessment (CSA) and achieve a superior rating in CSA Audit of receiving and store category 

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines 

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers 

• Log security incidents and accidents in accordance with hotel requirements 

Accountability    

• Ensure compliance to the IHG policies, procedures, and statutory requirement 

• Always maintains confidentiality and maintains strict practice of office and store lock up and security of information 

• Coordinate and administrate in CSA Audit 

• Report directly to and communicate with the Purchasing Manager on all matters pertaining to receiving and financial controls respectively 

• Performs other duties as required 

What we need from you? 

• Minimum Diploma or equivalent in related discipline 

• Minimum 1 year of related work experience 

• Able to communicate with and lead colleagues 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.