Front Office Intern

Seeking a dedicated and professionally driven Front Office Intern. This position is designed to provide comprehensive exposure to the core operations of a luxury hospitality environment. The successful candidate will support the Front Office team in maintaining the highest standards of service excellence and operational efficiency.

Primary Responsibilities

• ​Operational Support: Assist in the execution of registration and departure procedures in strict accordance with brand standards.
• ​Guest Services: Facilitate guest requests and inquiries with a high degree of professionalism and a sense of urgency.
• ​Systems Management: Utilize the Property Management System (PMS) to maintain accurate guest profiles and financial records.
• ​Inter-departmental Liaison: Coordinate effectively with Housekeeping and Concierge departments to ensure room readiness and seamless guest transitions.
• Compliance: Adhere strictly to the hotel’s credit policies and cash-handling procedures to ensure financial accuracy.

Internship Benefits & Remuneration

• ​Monthly Allowance: RM500 per month.
• ​Accommodation: Provided for the duration of the internship.
• ​Duty Meals: Complimentary staff meals provided at the employee cafeteria during working shifts.
• ​Uniforms: Full set of uniforms and laundering services provided.
• ​Mentorship: Structured hands-on training and mentorship from industry professionals.

Application Procedure

We are currently accepting applications for placements starting in March 2026. Qualified candidates are invited to submit a formal Curriculum Vitae and a Cover Letter to the People & Culture Department at careers.prpen@parkroyalhotels.com

​Note: Only shortlisted candidates will be contacted for a formal interview.