Guest Experience Officer
- Iconic Marjorie Hotel, a Tribute Portfolio Hotel
- Iconic Marjorie Hotel, Penang, a Tribute Portfolio Hotel, Jalan Sultan Azlan Shah, Sungai Nibong, Bayan Lepas, Penang, Malaysia
- Mar 05, 2026
Job Description
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Welcome guests with professionalism, warmth, and a genuine sense of hospitality
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Act as the primary point of contact for guest inquiries, requests, and concerns
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Ensure smooth check-in and check-out experiences, adhering to hotel standards
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Anticipate guest needs and provide personalized recommendations and assistance
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Handle guest feedback, complaints, and service recovery with empathy and efficiency
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Coordinate with housekeeping, concierge, food & beverage, and maintenance teams to ensure seamless service
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Maintain accurate guest profiles and preferences in the hotel system
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Promote hotel services, amenities, and local experiences to enhance guest satisfaction
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Uphold brand standards, service protocols, and safety policies at all times
Iconic Marjorie Hotel, Penang, a Tribute Portfolio Hotel in Bayan Lepas offers a luxurious stay with an infinity swimming pool, fitness center, restaurant, and bar. Guests enjoy sea views, modern rooms with air-conditioning, and free on-site private parking.
The family-friendly restaurant serves Malaysian, local, and European cuisines with halal and vegetarian options. Breakfast includes continental, American, buffet, vegetarian, and Asian selections featuring local specialties, warm dishes, fresh pastries, and more.
Located 1.9 mi from Penang International Airport, the hotel is an 18-minute walk from Hammer Bay Beach and 1.2 mi from Queensbay Mall. Nearby attractions include Penang Times Square and Penang Hill, each within 8.1 mi.
Guests benefit from a 24-hour front desk, concierge service, and tour desk. Additional amenities include a fitness room, pool bar, family rooms, and free WiFi throughout the property.