Reservation Assistant

Job Responsibilities

• Handle room reservations via phone, email, online booking platforms, and walk-ins

• Process, confirm, amend, and cancel reservations accurately in the hotel PMS

• Ensure reservation details such as rates, room types, and special requests are correctly recorded

• Coordinate with Front Office and Sales departments on room availability and group bookings

• Monitor daily pick-up, room inventory, and booking status

• Provide prompt and courteous responses to guest enquiries

• Upsell room types, packages, and hotel services to maximize revenue

• Prepare daily reservation reports and maintain proper filing records

• Ensure compliance with hotel policies, SOPs, and rate guidelines

Requirements

• Diploma or Certificate in Hospitality, Tourism, or related field

• Minimum 1–2 years of experience in hotel reservations or front office 

• Familiar with hotel PMS and online booking systems (e.g. Opera, IDB, Booking.com Extranet)

• Good communication skills in English; Bahasa Malaysia and other languages are an advantage

• Customer-oriented, well-organized, and detail-oriented

• Able to work shifts, weekends, and public holidays when required

• Malaysian citizen 

Benefits

• Competitive salary

• EPF, SOCSO & EIS contributions

• Annual leave, medical benefits & public holidays

• Staff meals / uniforms 

• Training and career development opportunities