Front Office Supervisor

Job Responsibilities

• Supervise and coordinate daily front office operations including reception, guest services, and cashiering

• Ensure smooth check-in and check-out procedures in accordance with hotel standards

• Handle guest feedback, complaints, and special requests professionally and promptly

• Train, coach, and supervise front office staff to maintain high service standards

• Prepare duty rosters, manage attendance, and ensure adequate staffing levels

• Monitor room status, liaise with housekeeping, maintenance, and other departments

• Ensure compliance with hotel policies, SOPs, and safety regulations

• Assist in preparing daily reports, night audit coordination, and cash handling control

• Upsell rooms and hotel services to maximize revenue

• Ensure proper grooming, discipline, and professionalism of front office staff

Requirements

• Diploma or Degree in Hospitality Management, Tourism, or related field

• Minimum 2– 5 years of experience in hotel front office operations, with at least 2 years in a supervisory role

• Strong leadership, communication, and interpersonal skills

• Customer-oriented with good problem-solving abilities

• Proficient in hotel PMS systems (e.g. Opera, IDB or similar)

• Able to work shifts, weekends, and public holidays

• Good command of English; proficiency in Bahasa Malaysia and other languages is an advantage

• Malaysian citizen 

Benefits

• Competitive salary package

• EPF, SOCSO & EIS contributions

• Annual leave, medical benefits & public holidays

• Staff meals / uniforms 

• Career growth and training opportunities