F&B Attendant (ADD/Specialty Restaurant/Room Dining)

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner 

• Be attentive to guest’s needs 

• Prepare food and beverages for service to guests and present food according to established health and presentation standards 

• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable 

• Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary 

• Perform department/outlet opening or closing duties as required.  Ensure that wait staff stations are clean and maintained throughout shift 

• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty 

• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction 

• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service    

• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed 

• May assist with other duties as assigned 

Accountability    
 
Key Metrics –  

• Completion of daily operational tasks 

What we need from you? 

• Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements. 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.