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Reservation Clerk

Full time Others

Job Description

Responsibilities:

  • Answer phone calls and respond to reservation inquiries from various channels.
  • Provide accurate information on room availability, rates, promotions, and policies.
  • Process reservations, modify bookings, and ensure confirmation details are correctly communicated.
  • Assist in daily operational tasks related to reservations.
  • Follow up on reservation discrepancies and short-stay requests from the front desk.
  • Stay informed on hotel contract rates for travel agencies and corporate clients.
  • Check trace reports and resolve outstanding reservation matters.
  • Coordinate with the Reservations Manager, Assistant Reservations Manager, and Reservations Supervisor.
  • Ensure compliance with hotel booking procedures and policies.

Required Skills & Qualifications:

  • Proficiency in hotel reservation management software and MS Office applications.
  • Strong problem-solving skills to quickly address guest issues.
  • Availability to work variable shifts, including weekends and holidays.
  • Excellent customer service skills with the ability to remain calm under pressure.
  • Effective time management and organizational skills.
  • Attention to detail for accuracy in reservations, payment processing, and guest requests.
PARKROYAL Penang resort
About PARKROYAL Penang resort

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties.


Based in Singapore, Pan Pacific Hotels Group owns and/or manages more than 40 hotels, resorts and serviced suites including those under development in 24 cities across Asia, Oceania, North America and Europe.


Voted “Best Regional Hotel Chain” by readers in Asia in 2017, Pan Pacific Hotels Group comprises two acclaimed brands: its signature brand, Pan Pacific and its deluxe brand, PARKROYAL. 
Sincerity is the hallmark of Pan Pacific Hotels Group. The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today’s complex world.


Being a young and dynamic company, we have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint Why join us? Our purpose is to be a Great Brand, Great Hotel, Great People, Great Relationship. Our values are to work cohesively as a team, make things simple and uncomplicated, enhance our performance and respect and care for our wider community.

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