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ROCANA HOTEL

  • B2-B10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
  • www.rocanahotel.com

The Rocana Hotel is a modern three-star property located in the heart of Kuantan, offering guests a comfortable and sophisticated stay. With 87 well-appointed rooms, the hotel provides top-notch facilities and amenities that go above and beyond its three-star rating. Guests can expect friendly and professional service, with a focus on attention to detail.

Rocana Hotel is also offering career opportunities to individuals who are energetic and enthusiastic, and who are looking to join a team-oriented culture with a strong team spirit. The hotel provides several benefits to its team members, such as duty meals, free medical treatment, dental fees, staff insurance, and allowances.

If you are passionate about the hospitality industry and enjoy working in a team-oriented culture, Rocana Hotel may be an excellent place to start or grow your career. The hotel's commitment to providing top-notch facilities and amenities, along with its focus on professional, friendly service, makes it an attractive option for individuals looking to excel in the hospitality industry.

Nov 07, 2023
Full time
Front Office Executive
RM3,000 - RM4,000 monthly
ROCANA HOTEL Hybrid
The Front Office Executive (FOE) is responsible for planning, organising, coordinating, staffing, directing, controlling and evaluating all operations of the department. The FOE must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organisation and functions and management system is critical to the ability to lead and guide effectively. This also applies in providing the managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor. 1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift....
Nov 07, 2023
Full time
Front office Assistant
RM1,800 - RM2,100 monthly
ROCANA HOTEL Hybrid
Job Responsibilities: 1.     To assign rooms according to guest requirements. 2.     To check daily guest arrival and departure list. 3.     To update room status hourly as per the Housekeeping report. 4.     To receive and assist VIP guest in their registration upon check in. 5.     To greet waiting guests during check-in and check-out and offer assistance to avoid any delays. 6.     To arrange guest amenities to be delivered to VIP guests. 7.     To ensure that all group master folios are checked daily for their accuracy. 8.     To ensure attendance at work is per the duty roster and be punctual for arrival at the work station at least 5 minutes early. 9.     To attend to all on the job training sessions. 10.  To report any irregularities to the FOS / FOE immediately. 11.  To prepare the daily reports accordingly as per the overnight shift requirements and coordinate with other department where required....
Nov 07, 2023
Full time
Graphic Designer (Internship)
RM500 - RM700 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
Prepares designer work to be accomplished by gathering information and materials. Plans concept by studying relevant information and materials. Illustrates concept by designing rough layout of art and copy (arrangement, size, type size and style, and related aesthetic concepts). Obtains approval of concept by submitting rough layout for approval. Prepares finished copy and art by operating typesetting, printing, and similar equipment; and software. Prepares final layout by marking and pasting up finished copy and art. Completes projects by coordinating with outside agencies, art services, web designer, printers, etc. Contributes to team effort by accomplishing related results as needed. Ensure final graphics and layouts are visually appealing and on-brand. Review final layouts, always drive for improvements after receive feedback. Maintains technical knowledge by attending design workshops; reviewing professional publications; and...
Nov 07, 2023
Full time
Sales Coordinator
RM3,000 - RM4,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
The Sales Coordinator  is responsible for: 1.      Prospect. This includes putting together lists of potential clients, contacting area businesses, and following up on any referral opportunities. 2.      Initial calls, the sales coordinator inquires about possible group or business events, and seeks a meeting to discover interest and needs of a prospect. In some cases, coordinators field calls from interested parties actively seeking hotels. 3.       Sales presentation. Puts together a presentation and supporting materials on what the hotel has to offer. Common features in an event include the use of meeting room space, food catering, guest room reservations, access to amenities and equipment use. Based on the requested needs, the coordinator presents each feature of the solution and emphasizes the benefits of her hotel relative to competitors. 4.       Event coordination. To partner with clients to ensure they have a good event. This begins with booking and confirmation...
Sep 10, 2023
Full time
Demi Chef
RM1,800 - RM2,100 monthly
ROCANA HOTEL Hybrid
Demi Chef is responsible to take care of the daily food preparation and duties assigned to meet the set standard and qualities.   Job Responsibility 1.     To Support the Chef de Partie or Sous Chef in the daily operation and work. 2.     To work according to the menu specifications by the Chef de Partie or Sous Chef. 3.     To prepare the daily mis-en- place (cuts of meat, relishes, sauces, par-cooked items, spices, freshly chopped vegetables, and other components) and production of food (cooking). 4.     To control and monitor food stock and food cost. 5.     To assist in all areas of the kitchen for breakfast, lunch and dinner. 6.     To assist with receiving and checking of deliveries as required. 7.     To assist in the security of the stores and fridges in the kitchen area. 8.     To Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up of buffets and...
Sep 10, 2023
Full time
Sales Executive
RM3,000 - RM4,000 monthly
ROCANA HOTEL Hybrid
Responsible for optimizing hotel revenues by actively selling the facilities and service as guided by policies and procedures issued by the Hotel Manager and implements all sales activities specific to his area of responsibility. 1.     Optimizes hotel revenues by taking any opportunity to sell hotel facilities and services. 2.     Minimizes expenses of office supplies and vehicles by using modern communication technologies and handles office equipment and machinery with care to avoid unnecessary repair and replacement costs. 3.     Promotes and maintains good public relations when in contact with members, guests, contractors and suppliers. 4.     Responds to guest and potential client’s needs immediately and continuously follows up on tentative and confirmed bookings. 5.     Conducts frequently courtesy visits to producers and potential producers. 6.     Performs sales activities both inside and outside the hotel on a regular basis. 7....
Aug 16, 2023
Full time
Graphic Designer (Internship)
RM500 - RM700 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
Prepares designer work to be accomplished by gathering information and materials. Plans concept by studying relevant information and materials. Illustrates concept by designing rough layout of art and copy (arrangement, size, type size and style, and related aesthetic concepts). Obtains approval of concept by submitting rough layout for approval. Prepares finished copy and art by operating typesetting, printing, and similar equipment; and software. Prepares final layout by marking and pasting up finished copy and art. Completes projects by coordinating with outside agencies, art services, web designer, printers, etc. Contributes to team effort by accomplishing related results as needed. Ensure final graphics and layouts are visually appealing and on-brand. Review final layouts, always drive for improvements after receive feedback. Maintains technical knowledge by attending design workshops; reviewing professional publications; and...
Jul 21, 2023
Full time
Assistant Front Office Manager
RM3,000 - RM4,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
Rocana Hotel is seeking a highly motivated Assistant Front Office Manager to join its dynamic team. Located in the heart of Kuantan, the newly-built three-star hotel boasts contemporary sophistication, professional service and an array of first-class amenities. The Assistant Front Office Manager will assist in overseeing the entire reception area and will be responsible for ensuring guests receive prompt and friendly service, making their stay at the Rocana Hotel an unforgettable experience.  Responsibilities Job responsibilities: 1. Assist in trains, cross –trains, and retrains all front office personnel. 2. Assist in participates in the selection of front office personnel. 3. Assist in schedules the front office staff. 4. Assist in supervises workload during shifts. 5. Assist in evaluating the job performance if each front office employee. 6. Assist maintaining working relationships and communicates with all departments. 7. Assist maintaining master key...
Jul 21, 2023
Full time
Front Office Manager
RM3,000 - RM4,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
The Front Office Manager (FOM) is responsible for: 1.      Trains, cross –trains, and retrains all front office personnel. 2.      Participates in the selection of front office personnel. 3.      Schedules the front office staff. 4.      Supervises workload during shifts. 5.      Evaluates the job performance if each front office employee. 6.      Maintains working relationships and communicates with all departments. 7.      Maintains master key control. 8.      Verifies that accurate room status information is maintained and properly communicated. 9.      Resolves guest problems quickly, efficiently, and courteously. 10.  Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. 11.  Reviews and completes credit limit report. 12.  Works within the allocated budget for the front office. 13.  Receives information from the previous shift...
Jul 21, 2023
Full time
Front Office Executive
RM3,000 - RM4,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
The Front Office Executive (FOE) must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organisation and functions and management system is critical to the ability to lead and guide effectively. 1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift. 2.      To be able to up sell room accommodation during high occupancy to maximize revenue. 3.      To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting...
Jul 21, 2023
Full time
Chargeman
RM3,000 - RM4,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
As a Charge Man in Hospitality Management, you will be responsible for overall electricity requirements and power distribution for all buildings and to ensure the satisfactory operation of the building lighting system 1.       To maintain and keep in proper working condition the complete electrical maintenance of the aforesaid building as in accordance with the Electricity Regulations 1994 and the Institution of Electrical Engineering Regulations for the Electrical Equipment of Building. 2.      To test run the Standby Generator Sets twice a month and submit a test report twice a month to the above mentioned management. 3.      To record all inspection reports and test results in the logbook. A logbook is to be kept in the main switch room. 4.      To monitor and supervise contractor carry out routine servicing of the generator sets. 5.      To carry out minor repair for the malfunction / defective equipment 6.      To inspect all the M&E equipment to ensure their...
Jul 21, 2023
Full time
Graphic Designer
RM3,000 - RM4,000 monthly
ROCANA HOTEL Remote (B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia)
A graphic designer is a professional who combines art and technology to create visual communication materials. They are responsible for designing and creating various visual elements used in print, digital media, and other mediums to convey a message or enhance a brand's image.  1.        Proven graphic designing experience 2.        A strong portfolio of illustrations or other graphics 3.        Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver,              Photoshop) 4.        Photo shooting skills and knowledges 5.        A keen eye for aesthetics and details 6.        Excellent communication skills 7.        Understanding of marketing, production, website design, corporate identity, product packaging,               advertisements, and multimedia design. 8.        Ability to work methodically and meet deadlines 9.        Able to give and receive constructive criticism 10....
Jul 21, 2023
Full time
Business Analyst
RM3,000 - RM4,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
As a Business Analyst in the hospitality industry, you will be responsible for analyzing market trends, customer behavior, and financial data to provide insights and recommendations that drive business growth and improve customer satisfaction. You will work closely with management and cross-functional teams to develop and implement strategies that optimize operations and increase profitability. Analyze market trends: Analyze market trends, customer preferences, and industry data to identify opportunities for business growth and development. Conduct market research: Conduct market research to understand customer needs, preferences, and behaviors, and use that information to develop effective marketing strategies. Develop financial models: Develop financial models to forecast revenue, profitability, and cash flow, and analyze financial performance to identify areas for improvement. Monitor business metrics: Monitor and analyze key performance indicators, such as...
Jul 21, 2023
Full time
Front office Manager
RM4,000 - RM5,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
We are seeking a skilled Front Office Manager to oversee our reception area. As the primary point of contact for our company, you will play a crucial role in ensuring that all visitors receive a warm and friendly welcome. In this position, you will be responsible for managing all front desk activities, including handling phone calls, managing reservations, and providing excellent customer service to guests. In order to excel as a Front Office Manager, you should possess a winning combination of a warm and welcoming personality and a dynamic professional attitude. You will be responsible for supervising and leading a team, and should be adept at efficiently addressing and resolving customer complaints. Your approach to customer service should be consistently solid, with an emphasis on professionalism and friendliness. Above all, your ultimate goal should be to ensure that our front desk provides top-quality service to all of our customers. Responsibilities: 1....
Jul 21, 2023
Full time
Sales Coordinator
RM3,000 - RM4,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
The Sales Coordinator  is responsible for: 1.      Prospect. This includes putting together lists of potential clients, contacting area businesses, and following up on any referral opportunities. 2.      Initial calls, the sales coordinator inquires about possible group or business events, and seeks a meeting to discover interest and needs of a prospect. In some cases, coordinators field calls from interested parties actively seeking hotels. 3.       Sales presentation. Puts together a presentation and supporting materials on what the hotel has to offer. Common features in an event include the use of meeting room space, food catering, guest room reservations, access to amenities and equipment use. Based on the requested needs, the coordinator presents each feature of the solution and emphasizes the benefits of her hotel relative to competitors. 4.       Event coordination. To partner with clients to ensure they have a good event. This begins with booking and confirmation...
Jul 11, 2023
Full time
Assistant Maintenance Manager
RM3,000 - RM4,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
Assistant Maintenance Manager plays a crucial role in ensuring the smooth operation and maintenance of all facilities within a resort. This position assists the Maintenance Manager in overseeing the maintenance team and ensuring that all areas of the resort are well-maintained, safe, and meet high-quality standards. Responsibilities: 1.       Assist the Maintenance Manager in overseeing the daily activities of the maintenance team, including assigning tasks, providing guidance, and ensuring work is completed in a timely manner. 2.       Manages the overall maintenance function of the property, ensuring compliance with local regulations, and standards 3.       Develop and implement a comprehensive preventive maintenance program for the resort's facilities, including guest rooms and public areas. 4.       Coordinate and perform repairs, troubleshooting, and maintenance tasks to address any issues or concerns promptly and efficiently. This...
Jul 11, 2023
Full time
Sales Head
RM3,000 - RM4,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
Overview: We are seeking a dynamic and experienced Head of Sales for our Five Star Resort. The ideal candidate will overseeing and managing the sales and marketing efforts of the resort to drive revenue, increase occupancy rates, and enhance the brand image. Responsibilities: 1.       Develop a comprehensive sales strategy that aligns with the resort's goals and target market. Identify the unique selling points of the resort and highlight them in sales approach. 2.       Drive sales and meet revenue targets through effective sales techniques, negotiation skills, and customer relationship management. Identify new business opportunities, maintain existing client relationships, and establish partnerships with corporate clients, travel agencies, event planners, and other relevant stakeholders. 3.       Lead and motivate the sales team, providing guidance, training, and support to ensure they meet their targets. Establish clear sales goals and track...
Jul 11, 2023
Full time
Sport & Leisure Manager
RM3,000 - RM4,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
Overview: We are seeking an energetic and experienced Sport and Leisure Manager for our Five Star Resort.  The ideal candidate will be responsible for overseeing and managing recreational activities and programs within a designated facility in a Resort. This role requires a strong understanding of various fitness and wellness activities, including yoga, Tabata, Zumba, gym operations, and water sports such as kayaking. The Recreation Manager will create and manage a diverse range of programs to cater to the interests and preferences of resort guests, ensuring a memorable and enjoyable experience during their stay. This role will involve planning, coordinating, and implementing a variety of recreational programs and services to cater to the diverse interests and needs of our guest. This position requires a comprehensive understanding of various fitness and recreational activities, including yoga, Tabata, Zumba, and gym workouts. Responsibilities: 1....
Jul 11, 2023
Full time
Assistant Housekeeping Manager
RM3,000 - RM4,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
The ideal candidate will play a vital role in ensuring the cleanliness, maintenance, and overall guest satisfaction within the housekeeping department of a resort. This position assists the Housekeeping Manager in overseeing the daily operations, training and supervising staff, coordinating with other departments, and maintaining high standards of cleanliness and presentation throughout the resort. Responsibilities 1.       Assist the Housekeeping Manager in managing the overall housekeeping operations and ensuring efficient and effective execution of tasks. 2.       Ensure that all guest rooms, public areas, and resort facilities are cleaned and maintained to the highest standards. Conduct regular inspections to identify areas that require attention or improvement and take necessary corrective actions. 3.       Assist in managing the inventory and ordering of housekeeping supplies and equipment, ensuring adequate stock levels are maintained. 4....
Jul 10, 2023
Full time
Chief Security Officer
RM3,000 - RM4,000 monthly
ROCANA HOTEL B2-10, Lorong Tun Ismail 11, Sri Dagangan Bussiness Centre, Kuantan, Pahang, Malaysia
The job description for a Hotel Chief Security Officer (CSO) typically includes the following responsibilities and requirements: Responsibilities: 1.    Develop and implement security policies and procedures: The CSO is responsible for creating and enforcing security protocols to protect guests, employees, and hotel assets. This includes developing emergency response plans, conducting risk assessments, and ensuring compliance with relevant regulations and standards. 2.    Conduct security assessments: Regular assessments of the hotel's security systems, including surveillance cameras, access control systems, and alarms, are essential. The CSO must identify vulnerabilities, recommend improvements, and implement necessary upgrades to maintain a high level of security. 3.    Monitor and respond to incidents: The CSO monitors security systems and responds to incidents promptly. This includes investigating breaches, thefts, and other security breaches, coordinating with local...