2 jobs found in iskandar puteri

Compile and update Standard Operating Procedures for all areas of responsibility periodically. Ensure that all auditing and reporting standards are conveyed to staff and adhered to. Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner. Conduct quality control inspections of all areas of the hotel and share results with the team. Work with Maintenance Team to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning. Conduct monthly Staff Meetings and daily briefings with Operational Managers. Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies. Prepare periodical department budget & forecast, manage all operational costs within budgets. Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable....

Primary duties and responsibilities Daily Operations Welcome guests during check-in and giving a fond farewell to guest while check-out Providing excellent customer service as per hotel standards. Coordinating and multi-tasking job duties in a busy environment. Check on VIP reservations and complete their pre-registration formalities. Ensure that the workplace remains clean and tidy Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Co-ordinate with housekeeping for clearing of rooms. Follow the house rules and policies laid down by the management. Adhere to strict staff grooming and hygiene standards. Give proper and complete handover to the next shift. Should be able to handle all guests without bias and prejudice. Customer Engagement Handling guest complaints and concerns in an efficient and timely manner. Providing information regarding the Hotel, town...