RM2,200 - RM2,600 monthly
Zenith Hotel Cameron
Zenith Hotel Cameron, Jalan Majlis, Tanah Rata, Pahang, Malaysia
Under the guidance of the Front Office Manager, A Duty Manager main task is to oversee the front desk operations of our business. To support and assist the Front Office and all Departments in the hotel to ensure a smooth, prompt, and effective service to all guests.
Assist the Front Office Manager with the management and support of daily Front Office Operations.
Manage and support the Front Office team, ensuring that brand standards are met, and guest expectations are exceeded.
Handle guest requests, enquiries, and complaints promptly.
Handle any management issues or emergencies that arise, record, and resolve as necessary.
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Ensure your team maintains a professional manner and are up to date with VIP guest movements,...