WAITER / WAITRESS

Job Brief:

To take food and beverage orders accurately and completely, efficiently serve food and beverages to customers and address customers' needs.

Main Job Tasks, Duties and Responsibilities:

• greet customers politely as they enter the restaurant & present menus to customers
• maintain an up-to-date working knowledge of the menu items and daily specials
• explain the menu items in terms of preparation, ingredients, and presentation
• be aware of allergy information on menu items
• answer inquiries about food and beverage items on the menu
• take food and beverage orders accurately including any special requests
• input the order into POS System
• work with kitchen staff to process and expedite food orders
• pre-set table for the orders& deliver and serve food at tables
• use established food handling and serving techniques
• ensure customers are satisfied with their food orders, beverages, and service
• handle customer complaints in a polite and professional manner
• maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
• prepare and provide customers with accurate check for the meal
• process cash and credit card payments
• Prepare to-go boxes for customers
• comply with safety, health and hygiene policies and procedures