18 executive jobs found

This is a full-time, on-site role for a Reservation Executive at Dorsett Kuala Lumpur. The Reservation Executive will be responsible for handling FIT and group reservations, providing excellent customer service, communicating with guests, driving sales, and other ad-hoc tasks as required.

We are seeking a highly motivated and experienced Sales Executive to join our sales team. The Sales Executive will be responsible for developing and implementing sales strategies, achieving revenue targets, and managing client relationships for the resort. The ideal candidate should possess strong communication and negotiation skills, a proactive approach to sales, and a proven track record of achieving sales targets. Responsibilities: Assist in creating and executing plans to achieve revenue targets for the resort. Develop and maintain strong relationships with key clients, including travel agents, corporate clients, and event planners. Analyze market trends, competitor activities, and customer needs to identify new business opportunities. Conduct market research to identify new business opportunities and increase revenue. Prepare and deliver sales presentations and proposals to prospective clients. Assist in negotiating...

The Security Executive is responsible for ensuring the safety and security of guests, employees, and hotel property. This role involves supervising security operations, implementing safety protocols, and coordinating with management to maintain a secure environment that enhances guest confidence and satisfaction. Key Responsibilities Monitor hotel premises to prevent theft, accidents, and unauthorized access. Respond promptly to emergencies, including fire alarms, medical incidents, or security breaches. Operate and maintain CCTV systems and other security equipment. Conduct regular patrols of hotel facilities, including guest floors, parking areas, and back-of-house. Ensure adherence to local laws, hotel policies, and safety regulations. Implement and update emergency response plans (fire drills, evacuation procedures). Maintain accurate incident reports and security logs. rain and guide security staff on protocols and guest interaction. Schedule and oversee...

As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly – and ensure high standards are met deliver memorable and unique guest experiences.    Your day-to-day:  People    Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.  Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance.  Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.  May assist with deep cleaning projects...

Job description: Responsible for overseeing and managing all aspects of housekeeping operations, ensuring a high standard of cleanliness and guest satisfaction. Should have strong leadership skills, excellent organizational abilities, and a proven track record in executive housekeeping roles. Oversee and coordinate the daily activities of the housekeeping team Develop and implement cleaning procedures and standards to maintain a pristine environment Train, motivate, and lead housekeeping staff to deliver exceptional service Conduct regular inspections of guest rooms and common areas to ensure quality standards are met Manage inventory levels of cleaning supplies and equipment, placing orders as needed Collaborate with other departments, such as Maintenance and Front Office, to address facility needs Handle guest complaints or concerns related to housekeeping, striving for quick and effective resolution Create and manage staff schedules to...

Key Responsibilities Procurement & Purchasing -Source and evaluate suppliers to ensure quality, cost-effectiveness, and compliance with halal requirements where applicable. -Prepare and process purchase orders in accordance with company policies. -Monitor stock levels and place orders as needed. -Conduct market research to identify pricing trends, halal-certified supplier options, and new sourcing opportunities. Supplier Management -Maintain professional relationships with existing suppliers, including halal-certified vendors. -Evaluate supplier performance and resolve issues related to delivery, quality, or compliance with halal standards. -Negotiate contracts, terms, and pricing to secure the best value. Inventory & Documentation -Track orders and ensure timely delivery of materials and equipment. -Maintain accurate purchasing records, supplier documentation, halal certifications, and price lists. -To ensure proper handling and...

🛎️ Key Responsibilities Supervise and manage all housekeeping staff including room attendants, laundry personnel, and supervisors Develop and implement cleaning schedules and procedures Conduct regular inspections of guest rooms and public areas Maintain inventory of cleaning supplies, linens, and uniforms Coordinate with front office and maintenance departments for smooth operations Handle guest complaints and requests related to housekeeping Recruit, train, and evaluate housekeeping staff Prepare and manage departmental budgets Ensure compliance with health, safety, and sanitation standards Oversee pest control and hygiene programs Maintain lost-and-found records and procedures   🧠 Skills & Qualifications Strong leadership and organizational skills Excellent communication and interpersonal abilities Attention to detail and commitment to high standards Familiarity with...

Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximise hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...

Position Overview The Kitchen Administrator is responsible for managing the administrative and operational functions of the hotel kitchen. This role ensures smooth coordination between culinary staff, procurement, inventory, and compliance requirements. Candidates appointed as Halal Executive will receive an additional RM300 monthly allowance. Key Responsibilities Manage kitchen documentation, including purchase orders, invoices, and stock records. Coordinate with suppliers for timely delivery of food and beverage items. Monitor inventory levels, implement FIFO procedures, and maintain accurate stock reports. Support the Executive Chef and Sous Chef in scheduling. Maintain and manage kitchen team leave records, ensuring proper documentation and approvals. Ensure compliance with food safety, hygiene, and Halal certification standards. Liaise with internal departments (F&B, Finance, HR) for operational requirements. Prepare regular reports...

- Wears issued uniform and name badge whenever on duty, from “clock-in" to "clock out”. - Maintains proper grooming and hygiene habits as defined in the “personal hygiene” section of the Food and Beverage Manual. - Maintains issued uniform including name badge in good, clean condition, without tears or stains. - Complies with the hotel’s house rules and conduct codes as stated in the employee handbook and as distributed at orientation. - Be able to describe the tasks that you are to perform in an emergency as outlined in the hotel’s loss-prevention procedures manual. - Complies with energy conservation and job safety procedures which management defines in the hotel’s Loss Prevention Procedures Manual or in postings. -  Maintains a clean and neat work area. - Immediately inform sous chef /Executive Chef upon gaining knowledge of a hazardous situation, emergency or threat to the security of guests, employees or...

Job Description Assigns room attendants or PA attendants their duties and inspects work for conformance to prescribed standards of cleanliness. Investigates complaints regarding housekeeping service and equipment, and takes corrective action. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Coordinates work activities among departments especially between Front Office and Maintenance. Conducts on the job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Inventories stock to ensure adequate supplies. To ensure that Guest Profiles are accurately updated and all returnee guests or VIPs listing are highlighted to Executive Housekeeper for further action plan on delighting guest. To monitor rooms status and discrepancies. Performs cleaning duties in cases of emergency or staff shortage.

Overview: The Accounts Manager plays a critical role in overseeing the financial operations of the resort, ensuring that all transactions, reporting, and financial activities are accurately maintained and aligned with business goals. Key Responsibilities: Finance Representation: Act as the finance department's representative at daily department head Morning briefing, ensuring seamless communication of financial updates and objectives. Report Preparation: Prepare regular reports and summaries of accounting activities to keep management informed. Transaction Verification: Verify recorded transactions and promptly report irregularities to management for corrective action. Night Audit Oversight: Guide the night audit team to ensure accurate and timely revenue reporting. Ledger Review: Conduct daily reviews of guest ledger, city ledger, and deposit ledger details to validate proper payment and revenue posting. Coordinate with the IT/ PMS team to...

1. Develop and implement strategic public relations and marketing communications plans to enhance the brand image and reputation of hotel. 2. Create compelling content for press releases, media pitches, articles, postings on social media platforms, and other communication channels to effectively promote the hotel's offerings, achievements, events, and initiatives. 3. Establish and maintain strong relationships with media representatives, industry influencers, and key stakeholders. 4. To maximize media coverage and secure positive publicity opportunities. 5. Act as the primary point of contact for media inquiries, interview requests, and crisis communications. 6. Timely and accurate responses. 7. Develop and maintain a comprehensive media database, including relevant contacts and outlets, to facilitate. 8. Targeted and effective media outreach. 9. Collaborate with the marketing team to align public relations efforts with overall marketing strategies. 10....

Job Responsibilities: - ·   Overseeing Government sales, promotions and campaigns. ·   Prepare sales budgets, projections and set sales target. ·   Implements all sales action plan according to market areas as outline in the Marketing Plan. ·   Plan and execute sales trips to major market areas and also new potential area ·   Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients ·   Identifying emerging markets to find new sales opportunities ·   Participate in weekly/monthly Sales & Marketing ·   Manages and develops relationship with key internal and external stakeholders to strengthen and expand customer base for sales opportunity ·   Maintain professional business confidentially, high standard of professionalism, ethics and attitudes to words hotel guests,...

As the Assistant Marketing and Communications Manager, you will play a vital role in elevating the hotel’s prestige and brand identity through strategic storytelling. The ideal candidate will be creative, innovative, and possess a sophisticated understanding of brand positioning, public relations, and premium marketing practices. The Assistant Marketing and Communications Manager will also be responsible for ensuring a seamless and high-end guest experience through physical and visual touchpoints. They will do this by overseeing the production of premium hotel collateral, ensuring all guest-facing materials reflect the hotel's upscale amenities, and maintaining brand consistency across every physical department of the property. The Assistant Marketing and Communications Manager will also be responsible for providing direct support to the Director of Marketing and Communications on all PR-related assignments. This includes high-level copywriting for press releases,...

Overview: We are seeking a dynamic and results-driven  Sales Manager  to lead our resort sales team. The ideal candidate will have a strong background in hospitality sales, excellent leadership capabilities, and a proven track record of achieving and exceeding revenue targets. This role requires active involvement in resort inspections and frequent sales calls to develop strong client relationships and secure business opportunities. Responsibilities: Develop and execute strategic sales plans to achieve monthly, quarterly, and annual revenue targets. Lead, mentor, and motivate the sales team to deliver high performance and exceed sales KPIs. Conduct regular  resort inspections and sales calls  to identify client needs, secure bookings, and promote resort facilities and services. Build and nurture relationships with key clients, including corporate accounts, travel agents, event planners, and other business...

Position Overview The Restaurant Manager will oversee the daily operations of the Italian restaurant within the hotel, ensuring exceptional guest experiences, smooth service delivery, and profitability. This role requires strong leadership, operational expertise, and creativity to maintain high standards while driving revenue through innovative promotions and strategic planning. Key Responsibilities Manage day-to-day restaurant operations, ensuring smooth service aligned with hotel standards. Maintain cleanliness, organization, and compliance with hygiene and safety regulations. Implement and monitor Standard Operational Audits to uphold service excellence. Monitor costs, revenues, and budgets to maximize profitability. Lead, motivate, and develop the restaurant team to deliver outstanding service. Organize regular training sessions to ensure staff are proficient in standards and systems (e.g., Micros POS system). Plan staff schedules considering peak...

As the Reservations Agent, you will be responsible to process guest/agents room bookings request in line with IHG brand standard guidelines.  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.   Your day-to-day:  Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD)  Record and process reservations made by phone/fax/email, website and GDS  Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region  Prepare and execute action plans which increase reservation sales and associated business ...