RM8,000 - RM9,000 monthly
Mangala Resort & Spa
Mangala Resort & Spa, Lebuh Persiaran Tun Khalil Yaakob, Kampung Melayu Gambang, Gambang, Pahang, Malaysia
Oversee the daily operations of the resort's room division, including front office, housekeeping, reservations, and guest services.
Coordinate with various departments to ensure seamless guest experiences, from check-in to check-out.
Monitor and maintain occupancy levels, room availability, and rates to maximize revenue and occupancy rates.
Set and maintain high standards of guest service, ensuring that all guests' needs and concerns are addressed promptly and professionally.
Ensure guests are greeted upon arrival and make time to interact effectively with guests.
Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
Implement guest feedback systems to continuously improve service quality.
Recruit, train, and manage a skilled team of front office, housekeeping, and guest services staff.
Provide ongoing coaching and performance feedback to team members,...