RM2,000 - RM2,400 monthly
Bertam Resort Penang
Bertam Resort & Water Park Penang, Persiaran Bertam 8, Kepala Batas, Penang, Malaysia
Job Summary:
The Guest Service Assistant (GSA) serves as the first and main point of contact for hostel guests, ensuring an exceptional guest experience from arrival to departure. This role is key in delivering high-quality service, managing daily front desk operations, and assisting with the smooth running of the hostel’s services. The GSA is expected to be knowledgeable, approachable, and responsive to all guest needs and operational requirements.
Key Responsibilities:
1. Front Desk Operations
Greet guests warmly and professionally upon arrival and departure.
Manage check-in and check-out procedures efficiently, ensuring accuracy of guest information and room assignments.
Prepare and issue room keys, explain hostel policies, and answer questions regarding facilities and services.
Maintain a clean and presentable reception area at all times.
2. Reservations and Administration
Manage online and walk-in...