2 jobs found in Karak

Job Summary: The Sales & Marketing Admin is responsible for providing administrative, sales, and marketing support to the department. This includes managing sales documentation, coordinating marketing activities, handling reservation calls, and ensuring smooth day-to-day operations to support business growth and guest satisfaction. Key Responsibilities: 1. Administrative Support Prepare quotations, contracts, proposals, and other related sales documents. Maintain and update customer databases, filing systems, and sales records. Handle correspondence, phone calls, and emails related to sales and marketing matters. Assist in scheduling appointments, meetings, and client visits for the team. 2. Sales Coordination Support the team in processing bookings, follow-ups, and payment coordination. Track and compile monthly sales reports, performance summaries, and market updates. Coordinate with...

The Kuala Lumpur Journal Hotel is seeking a friendly and professional Guest Relations Officer to join our team. The ideal candidate must be fluent in both Mandarin and English, with a passion for providing exceptional guest service. As a Guest Relations Officer, you will be the first point of contact for our guests, ensuring they have a memorable and enjoyable stay. Key Responsibilities: - Greet and welcome guests upon their arrival. - Provide information about the hotel, available rooms, rates, and amenities. - Handle guest check-ins and check-outs efficiently and accurately. - Address and resolve guest complaints and requests in a timely manner. - Maintain an up-to-date knowledge of hotel services and local attractions. - Assist guests with reservations, transportation, and other concierge services. - Ensure guest satisfaction by anticipating and addressing their needs. - Maintain a high level of professionalism and courtesy at all times. - Coordinate with other departments to...