5 front office deparment jobs found in Johor Bahru

Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Preferable candidates from Johor Bahru area.  

We are seeking a skilled Cashier to join our team in Johor, Malaysia. The ideal candidate will have 1-3 years of experience in cash handling and customer service. The Cashier will be responsible for processing transactions accurately and efficiently, providing excellent customer service, and maintaining a clean and organized work environment. The successful candidate will have strong problem-solving skills, be able to work well in a team, and have the ability to multitask effectively. **Key Responsibilities:** - Handle cash transactions with customers - Scan goods and collect payments - Issue receipts, refunds, and change - Resolve customer complaints, guide them and provide relevant information - Maintain clean and tidy checkout areas - Keep reports of transactions - Bag, box or wrap packages - Pleasantly deal with customers to ensure satisfaction **Skills Required:** - Problem Solving - Teamwork - Cash Handling - Customer Service - Multitasking If you meet the...

Job Responsibilities Supervise and coordinate daily front office operations including reception, guest services, and cashiering Ensure smooth check-in and check-out procedures in accordance with hotel standards Handle guest feedback, complaints, and special requests professionally and promptly Train, coach, and supervise front office staff to maintain high service standards Prepare duty rosters, manage attendance, and ensure adequate staffing levels Monitor room status, liaise with housekeeping, maintenance, and other departments Ensure compliance with hotel policies, SOPs, and safety regulations Assist in preparing daily reports, night audit coordination, and cash handling control Upsell rooms and hotel services to maximize revenue Ensure proper grooming, discipline, and professionalism of front office staff Requirements Diploma or Degree in Hospitality Management,...

Job Responsibilities Handle room reservations via phone, email, online booking platforms, and walk-ins Process, confirm, amend, and cancel reservations accurately in the hotel PMS Ensure reservation details such as rates, room types, and special requests are correctly recorded Coordinate with Front Office and Sales departments on room availability and group bookings Monitor daily pick-up, room inventory, and booking status Provide prompt and courteous responses to guest enquiries Upsell room types, packages, and hotel services to maximize revenue Prepare daily reservation reports and maintain proper filing records Ensure compliance with hotel policies, SOPs, and rate guidelines Requirements Diploma or Certificate in Hospitality, Tourism, or related field Minimum 1–2 years of experience in hotel reservations or front office  Familiar with hotel PMS...