10 guest service assistant jobs found

Job Description : • Welcome guests with a warm and friendly demeanour, creating a positive first impression • Respond promptly to guest inquiries, both in person and over the phone • Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals. • Address and resolve guest concerns and complaints in a courteous and professional manner • Assist guests during the check-out process, ensuring accurate billing and efficient departure • Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.   Requirements: •Must possess at least SPM/STPM/Diploma for any discipline •Diploma in hotel management is a plus •Minimum 1 year working experience •Work experience in the hotel industry and well known of Opera System is a bonus •Required skill(s): Strong customer service attitude, excellent...

1.0 Job Summary 1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.0 Duties and Responsibilities 2.1 Management Representative. 2.2 To represent management in handling of room enquiries, compliments, complaints, etc. 2.3 Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4 Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5 Represents the Management in handling guest complaints/requests, concerning services from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6 All complaints and compliments are to be reported to the Guest Service Manager...

Job Summary: We are seeking a friendly, professional, and customer-focused Front Office Assistant to join our team. As the first point of contact for guests, you will play a key role in ensuring a positive guest experience through efficient check-in/check-out processes, accurate information sharing, and prompt issue resolution. Key Responsibilities: Greet and welcome guests with a warm and professional attitude. Manage guest check-in and check-out processes efficiently. Handle reservations, cancellations, and modifications using the hotel’s property management system (PMS). Respond to guest inquiries both in person and via phone/email. Assist guests with concierge services such as transportation, directions, and local recommendations. Maintain accurate records of guest information and transactions. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly. Handle...

*Job Description:*    1. Under the general guidance and supervision of the F&B Manager / Asst. Banquet Manager, within the limits of established Acappella Suite Hotel, policies and procedures and F&B Manual, responsible for all aspects of banqueting & No 8 Restaurant service and set-up.   2. Assist the F&B Manager and Asst. Banquet Manager supervising a team of service staff comprising waiters / waitresses in providing food and beverage service to guests of the hotel. In achieving the level of excellence, to ensure that the discipline of the staff under him is maintained and that they are adequately trained and directed. Has to have a good knowledge of all the food prepared at the hot and cold areas of the No 8 Restaurant at banquet events. During his shift, to help with the service.    *Duties* :  3. Supervises the functions of all banqueting department employees. 4. Controls and analyse on an on-going basics...

Job Description (Front Office Assistant) - Mandarin Speaker 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all check-out, late check-out,...

Job Description (Front Office Assistant) - Proficiency in Mandarin is preferred 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all...

Job Overview: The Housekeeping Attendant is responsible for maintaining the cleanliness and upkeep of guest rooms, public areas, and linen rooms while ensuring high standards of hygiene and guest satisfaction. Rooms 1. Prepare housekeeping forms necessary in the performance of their duties, responsibilities and ready for daily morning briefing 15 minutes before starting their shift. 2. Clean and service guestrooms and bathrooms to meet the standards Hotel. 3. Remove all room service trays and services equipment to the pantry for collection by room service waiters. 4. Remove all wastepaper and disposed materials from guestrooms on the floor and take them to the waste disposal area. 5. Empty and wash ashtrays. Do not throw cigarette butts into the toilet bowl. 6. Make up the bed. Any linen that is stained or torn should be tied in a knot and sent to the Linen Room separately. 7. Shake blankets, sheets, pillowcases so...

Job description: Functions: Supports daily hotel functions by assisting with guest services, overseeing front desk and housekeeping tasks, maintaining administrative records, and ensuring smooth coordination between departments. Assist in quality checking and maintaining consistency & standards. like food and beverage, all while upholding cleanliness and safety standards to enhance the guest experience. Key Responsibilities Guest Services:  Work closely with front desk operations, to have full understanding of check-in/check-out process, IDB System & phone calls and emails etiquette. Ensure that our guests receive 'excellent friendly service' by all our team members, every time. Department Coordination:  Work closely with  operation department  departments to ensure rooms are ready on time and service runs smoothly. Administrative Support:  Perform clerical duties, update internal documents, manage office...

Job description Front Office Assistant is responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and interact with visitors. They are the first point of contact for guests and customers. Greet and welcome guests as soon as they arrive at the Hotel Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Responding to requests for help and information Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions Preparing room bills and ensuring prompt payments Checking guests out, taking payments and returning deposits Requirements and skills Proven...

Job Description Providing customer service and managing vehicle parking for guests or residents. Manage greeting guests, providing information, and assisting with various requests. Valet duties include parking and retrieving vehicles, handling keys, and maintaining the valet area. Communicating effectively with other staff members to ensure seamless service.  Helping guests with their bags and belongings.  Offering directions, recommendations for local attractions, and answering general inquiries.  Providing a warm and welcoming initial interaction with guests.  Managing and organizing vehicle keys securely.  Keeping accurate records of vehicle locations and transactions.    Requirements: Must possess at least SPM/STPM/Diploma for any discipline Minimum 1 to 2 year working experience. Work experience in the hotel industry and well known of Valet System is a bonus. Required skill(s):...