RM4,500 - RM5,800 monthly
Dorsett Hatmas Kuala Lumpur
Responsible for all operational aspect of the Reservation Department, including all phone systems, booking software and data management, ensuring efficient workflows and compliance with Marriott brand standards.
Monitor room inventory, pricing strategies and booking trends while working closely with Revenue Management to maximize hotel revenue.
Review and manage VIP reservations, group bookings, long-stay reservations and special arrangements to ensure guest expectations are exceeded.
Analyze departmental performance, market trends and reservation data, providing recommendations for continuous improvement.
Ensure reservation records, payment guarantees, billing instructions and guest profiles are accurate and compliant with hotel policies.
To actively participate in the three-month forecast updates on a monthly basis, covering market segment breakdown by room nights, average rate and revenue.
Collaborates closely with Sales, Front Office, Housekeeping, Revenue...