Shangri-La Rasa Sayang, Penang
Shangri-La Rasa Sayang, Penang, Jalan Batu Ferringhi, Kampung Tanjung Huma, Batu Ferringhi, Penang, Malaysia
Job description:
Perform spa treatments in accordance with established standards, ensuring consistency and high-quality service at every stage of their spa experience in accordance with the hotel's standards.
Deliver spa treatments professionally and efficiently to meet guest preferences and hotel standards.
Provide a warm, professional, and personalised guest experience throughout the spa journey.
Support the achievement of daily sales targets for treatments and retail products.
Maintain cleanliness, hygiene of treatment rooms throughout the day, and overall spa presentation at all times.
Ensure spa equipment is properly maintained and in good working condition.
Handle guest enquiries, consultations, and feedback in a professional manner.
Monitor stock levels and assist with replenishment of spa products and supplies.
Learn and apply knowledge of spa packages, facilities, and equipment to enhance guest satisfaction.
Promote spa services, packages,...