5 jobs found

Summary The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure the highest standards of cleanliness, hygiene, and guest satisfaction. This role includes supervising housekeeping staff, conducting inspections, coordinating work schedules, and ensuring compliance with resort policies and safety standards. Key Responsibilities Supervise, train, and support housekeeping staff to ensure efficiency and quality service. Assign daily cleaning duties and special projects to room attendants and public area cleaners. Conduct regular inspections of guest rooms, public areas, back-of-house, and facilities to ensure cleanliness, maintenance, and presentation meet resort standards. Handle guest requests and complaints promptly and professionally. Maintain inventory and order housekeeping supplies, linen, and equipment as required. Monitor and control usage of cleaning...

Operational Supervision Supervise and coordinate the daily activities of housekeeping staff. Assign duties and schedules to room attendants and public area cleaners. Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and presentation standards are met. Ensure timely room readiness in coordination with the Front Office. Quality & Guest Experience Maintain the hotel’s luxury standards of cleanliness and ambiance. Address guest complaints or requests related to housekeeping promptly and professionally. Ensure lost-and-found procedures are followed accurately. Staff Management & Training Train new housekeeping associates on cleaning procedures, safety standards, and hotel policies. Monitor staff performance and provide feedback, coaching, and motivation. Assist in performance evaluations and disciplinary actions when required....

-  To be guest and quality oriented -  Report for duty punctually wearing correct uniform and maintain high standard of personal appearance and hygiene at all times -  To ensure all guest inquiries and/or request are handled in a polite, courteous and efficient manner -  To always smile readily at guest and colleagues -  To be fully conversant with all of the facilities of the hotel and their operating hours -  To attend any briefing/training as and when scheduled punctually -  Ensure a high level of product knowledge of the hotel -  Complete understanding of and adhere to the hotel’s fire hygiene, health and safety regulations/policies - To follow instruction given and/or to perform other duties as and when required - To ensure all rooms being cleaned according to standard and being supplied with sufficient guest amenities at all times - To inform Supervisor/Desk Clerk and records any defects, losses...

Hiring Room Attendant/Housekeeping Requirement: -Able to travel / Own transport -Ensure the resident is clean and tidy -Room cleaning and tidy up -Daily rubbish collection -Cleaning of window, fan and Maintenance job (when require) What we require from you: -Responsible and courteous -Friendly -Can perform OT when needed -Willing to learn -Have ownership and great attitude Benefit: -Staff allowance -Attractive bonus -KWSP, Socso -Career Development -Accommodation (Based on availability) -More opportunity

o    Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. o    Ensures all opening and closing duties are implemented in accordance with established standards. o    Follows up on work and maintains logbook. o    Knows and strictly follows all established cleaning procedures. o    Prepares Room/Public Area crew work assignment sheet. o    Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage. o    Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards. o    Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times. o    Conducts Quality Room/Public Areas Inspections. o    Maintains proper par stock of inventory items. o    Reports all maintenance deficiencies immediately. o    Assist in other sections of Housekeeping department as and went required based on...