2 jobs found

- Follow all administrative policies and procedures at all times. - Be a positive, enthusiastic, and active member of the Concierge team, providing excellent service to all guests in every situation. - Have good knowledge of all hotel services, including recreational activities, food and beverage, guest services, special events, and promotions. - Be familiar with all hotel facilities, daily functions, and events, and assist guests with any questions. - Stay updated on group arrivals and any special arrangements. - Handle guest questions and problems quickly and efficiently. - Work closely with the Shift Leader regarding room readiness, early arrivals, room changes, stayovers, and any discrepancies. - Pay attention to hotel security and report any suspicious activities to your immediate manager. - Understand and follow the hotel’s emergency and evacuation procedures.

·         Greet and welcome guests and customers professionally. ·         Answer the incoming calls promptly. ·         Handle check-in and check-out procedures efficiently. ·         Sell, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. ·         Manage front desk email communications and respond to inquiries. ·         Ensure reception area is clean, organized, and presentable at all times. ·         Receive, sort, and distribute mail, documents, and courier packages. ·         Provide administrative support such as...