3 f b department jobs found

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic students for internship placement . Departments available: Housekeeping F&B Front Office Kitchen Maintenance Marketing Human Resource Requirements: Students in Hospitality Management, Maintenance, Culinary Arts or equivalent. Good communication skills.  

Responsible for overseeing the daily operations of the hotel during their shift, ensuring guest satisfaction, smooth coordination between departments, and immediate response to any issues or emergencies. This role serves as the hotel's representative when senior management is not available. Responsibilities: Ensure high levels of guest satisfaction through prompt, professional service. Handle guest complaints, concerns, and requests efficiently and courteously. Maintain a visible presence in the lobby and other public areas. Ensure VIPs, repeat guests, and special requests are recognized and handled appropriately. Supervise and support front office, housekeeping, F&B, and other operational departments during the shift. Ensure all hotel policies, procedures, standards, and guidelines are followed. Monitor daily operations and resolve issues that may arise across departments. Conduct shift...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...