3 jobs found in Bukit Mertajam

People Foster a positive and collaborative working environment with colleagues across departments. Assist and support team members during peak operational periods to ensure smooth operations.Attend all departmental meetings, training sessions, and hotel events as required. Financial Handle luggage storage and transportation efficiently to minimize delays and ensure operational cost-effectiveness.Promote hotel services, amenities, and upsell opportunities (e.g., transportation, tours) to enhance revenue generation. Adhere to proper cash handling and billing procedures for transportation and other services. Guest Experience Greet guests warmly and provide assistance with luggage during check-in and check-out Escort guests to their rooms, explain room features, and answer any questions. Deliver messages, packages, and other items promptly to guest rooms. Respond to guest inquiries about local attractions, dining, and transportation options with...

Greet and welcome guests and customers professionally. ·         Answer the incoming calls promptly. .         Handle check-in and check-out procedures efficiently. ·         Sell, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. ·         Manage front desk email communications and respond to inquiries. ·         Ensure reception area is clean, organized, and presentable at all times. ·         Receive, sort, and distribute mail, documents, and courier packages. ·         Provide administrative support such as filing, photocopying, and data entry....

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...