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Guest Relations Officer

RM2,000 - RM3,000 monthly
Full time Front Office Deparment

Job Description

  • Reports directly and communicates with the Rooms Division Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations.

  • To be stationed at the Hotel's lobby to Meet & Greet and usher guests.

  • Provides functional assistance and direction to all departments.
  • Coordinates and communicates with other hotel departments as required.

  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

  • Responds to guest needs and resolves related problems

  • Supports and assists Front Office personnel and all departments from time to time. 

The Saujana Hotel Kuala Lumpur
About The Saujana Hotel Kuala Lumpur

The Saujana Hotel Kuala Lumpur is a 5-star resort style hotel in Malaysia that sits on 160 hectares of lush tropical forest and gardens with a lakeside view. Taking its name from the old Malay expression ‘sejauh di sana’ which means – as far as the eye can see – this 355-room deluxe resort with two adjoining 18-hole championship golf courses is an idyllic haven for business and pleasure, it's just minutes away from the Subang Airport. The third venue outside Europe to gain the European Tour Destination in Year 2015.

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