HOUSEKEEPER (HEAD OF HOUSEKEEPING)

JOB DESCRIPTIONS:

• Supervise, lead and train all team members within the housekeeping department.
• Conduct daily inspection of entire resort premises, including guest rooms, public area and washrooms, landscape compound, restaurant outlet, as well as administrative offices.
• Verify daily tasks to Public Area Attendant and Laundry Attendant. Verify daily maid assignment report to ensure maximum productivity and efficiency.
• Update all associates on various information via daily briefing and communication log book.
• Achieve annual KPI established with strategic action plan implementation.
• Manage daily consumption of guest supplies, including room amenities, coffee, tea, mini bar stock supplies, etc. Ensure proper daily record is updated.
• Organize and conduct monthly inventory for linen, guest supplies as well as operating equipment as determined by established policy. Request stock and guest supplies based on established par level.

REQUIREMENTS:

• More than 5 years of relevant work experience required for this role.
• Excellent leadership, interpersonal and communication skills.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.
• Strong organizational, budget management and problem solving.