Guest Relations Executive
- CAPRI BY FRASER BUKIT BINTANG
- Capri by Fraser, Bukit Bintang, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Dec 18, 2025
Job Description
Responsibilities:
· To assist in management of daily Front Office operations and perform task to the highest standards.
· Handle the walk in, check-in and check-out of guest including the processing of their reservations and rooming at the unit level.
· Communicate guests’ requests and complaints to the appropriate Duty Managers / departments.
· Handle all front desk cashiering duties with integrity.
· Answer telephone enquiries and attend to clients’ need promptly.
· Managing the operations of all guests’ use facilities if required.
· Demonstrate high level of customer service at all times.
· Follow and adhere to company brand standards and P&Ps.
· Coordinate room assignment and readiness with Housekeeping team.
· Equipped with current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
· Work with Duty Manager on project or tasks assigned.
· Assist other departments whenever required and maintain good working relationships with team members.
· Ensure lobby area are inviting and clean at all time.
· Answering general email correspondence, checking and distributing information.
· Maintain cleanliness of work station and back office at all time
Design-driven and 24/7 – social living arrives in Kuala Lumpur at Capri by Fraser’s hotel in Bukit Bintang, where lifestyle and technology blend holistically into a modern hotel residence that is perfect for business or leisure travellers.
This brand new Capri by Fraser property is located in Bukit Bintang, the exciting shopping and lifestyle area in the Malaysian capital, and offers a breathtaking view of the city from Level 43 – the topmost floor. Close to the KL Pavilion and Tun Razak Exchange (TRX), the convenient location of our hotel apartment in Kuala Lumpur is ideal for those visiting for the short or long term.
Capri by Fraser’s apartments in Bukit Bintang Kuala Lumpur cater to the tech-savvy traveller seeking an authentic local experience. It is located in a vibrant area with a fascinatingly diverse atmosphere where trendy merges with traditional. So whether you’re shopping in a luxury mall or dining in a coffee shop, Bukit Bintang promises a memorable eclectic experience.
Capri by Fraser, Bukit Bintang stands out among other Kuala Lumpur hotels for its exciting social living spaces; The DEN, the restaurant and bar occupying two levels, and Spin & Play where one can do their laundry and be entertained.
There are 319 fully furnished serviced Studios and One Bedroom apartments, ranging in size from 30 sqm to 50 sqm, each with integrated or separate living, bedroom and dining areas, as well as a well-equipped kitchenette. Whether you’re travelling solo, with a partner or family, you’ll be connected and entertained at Capri by Fraser’s service apartment in Bukit Bintang area, where the city action begins.