IT EXECUTIVE

Daily IT Operations

• Monitor and maintain the hotel's IT systems, network infrastructure, servers, workstations, and other technology equipment.
• Ensure IT systems are operating properly and resolve technical issues promptly.
• Perform regular checks and preventive maintenance on IT equipment and systems.

Hotel System Support

• Provide technical support for hotel applications and systems, including PMS, POS, payment systems, guest Wi-Fi, telephone systems, emails, door lock systems, TV systems.
• Support Front Office, Housekeeping, F&B, Finance, Sales & Marketing, HR, and other departments with their IT-related requirements.
• Assist with system upgrades, installations, configurations, and troubleshooting.

Network & Infrastructure

• Monitor and maintain LAN, WAN, Wi-Fi, switches, routers, firewalls, access points, and other network infrastructure.
• Ensure stable and reliable internet and network connectivity throughout the hotel.
• Assist in troubleshooting network, connectivity, and hardware-related issues.

 Hardware & Software Support

• Install, configure, maintain, and troubleshoot computers, printers, POS terminals, telephones, projectors, CCTV equipment, door lock systems, and other IT equipment.
• Manage software installation, updates, upgrades, and licensing.
• Maintain proper records of IT hardware, software, and equipment.

 IT Procurement & Purchasing

• Assist with IT procurement activities, including Purchase Requisitions (PR), quotations, approvals, purchasing, delivery, installation, and deployment.
• Coordinate the procurement of IT equipment and accessories, including but not limited to projectors, CCTV, routers, analog phones, telephone cables/accessories, printers, mouse, keyboards, door lock sets/spare units, network equipment, and other IT-related items.
• Ensure all purchases are properly documented and follow the hotel's procurement procedures.

 Vendor Management

• Liaise with external IT vendors, service providers, contractors, and suppliers.
• Coordinate technical support, maintenance, repairs, warranty claims, installations, and service visits.
• Monitor vendor performance and ensure services are delivered according to agreed requirements.

 IT Documentation & Notion Management

• Ensure all IT-related activities, purchases, issues, projects, and follow-ups are properly documented and regularly updated in the designated Notion page.
• Maintain records for PRs, quotations, approvals, procurement, delivery, installation, repairs, warranty, projects, contracts, renewals, vendor management, and IT assets.
• Ensure IT records and documentation are accurate, complete, and up to date.

 IT Security & Backup

• Assist in maintaining IT security, antivirus/EDR, user access, passwords, system permissions, and network security.
• Monitor and perform regular checks on backup systems and ensure critical data is protected.
• Report and escalate any suspected security incidents or vulnerabilities.

 User & Guest Support

• Provide technical support to hotel employees and assist with guest-related IT issues when required.
• Ensure guest-facing technology, including Wi-Fi, TV, telephone, and other digital services, is functioning properly.
• Respond to IT incidents professionally and within the required response time.