Job Description

  • Follow all administrative policies and procedures at all times.
  • Be a positive, enthusiastic, and active member of the Concierge team, providing excellent service to all guests in every situation.
  • Have good knowledge of all hotel services, including recreational activities, food and beverage, guest services, special events, and promotions.
  • Be familiar with all hotel facilities, daily functions, and events, and assist guests with any questions.
  • Stay updated on group arrivals and any special arrangements.
  • Handle guest questions and problems quickly and efficiently.
  • Work closely with the Shift Leader regarding room readiness, early arrivals, room changes, stayovers, and any discrepancies.
  • Pay attention to hotel security and report any suspicious activities to your immediate manager.
  • Understand and follow the hotel’s emergency and evacuation procedures.