GUEST SERVICE ASSISTANT

1.    To make sure to follow administration policies and procedures.

2.    To update all Guest Profiles and ensure to collect guest preference before shift ended.

3.    To get a maximum of guest questionnaires.

4.    To follow the instructions given by your Shift Leader, Reception Manager or Front of House Manager at all times.

5.    Answering telephone and handling guest inquires. 

6.    Print Night receptionist reports and check that all profiles have been updated.

7.    Print Registration cards for following day and ensure that all backups are behind registrations cards.

8.    To report any health and safety hazards immediately to your Manager.

9.    Maximizes every opportunity to increase revenue by up selling.

10.    To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression and meeting all brand standards.

11.    To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries.

12.    To take a personal interest in all guests for the duration of their stay, ensuring their expectations of Thistle Port Dickson are exceeded.

13.    To be fully conversant with Hotel room types and availability, assisting all guests with reservation inquiries and bookings.

14.    To provide guests services such as currency exchange, safety deposit box facilities and cash advances where authorised.

15.    To check out all guests, Groups & Tours from the Hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately.

16.    To be respectful of our guest’s privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential.

17.    To be totally familiar with internal hotel procedures, inclusive of housekeeping, lost and found, food and beverage, internal and external communications, fire and emergency.

18.    To be fully conversant with manual Reception procedures to be used in the event of the Hotel’s computer systems being off-line.

19.    To be fully conversant with and operate the Hotel’s communication systems.

20.    Have a thorough knowledge of all credit procedures and ensure that these procedures are adhered to.

21.    Must know all hotel products and services and actively recommend to our guests.

22.    Ensure that there is a thorough hand over at the completion of each shift  and checklist has been updated and completed accordingly.