Front Desk / Guest Service Officer

Responsibilities:

• Welcome and assist hotel guests

• Handle check-in and check-out

• Answer phone calls and guest inquiries

• Manage bookings and basic cashier duties

• Handle guest complaints politely and professionally

Requirements:

• Diploma holder or SPM holder with 2 years working experience

• Basic experience in hotel front desk or customer service preferred

• Good communication skills

• Friendly, polite, and well-groomed

• Able to work shifts, weekends, and public holidays

• Basic computer skills

Benefits:

• • Service charge / tips

  • Staff meals provided

  • Training provided