Front Office Assistant

· Greet guests in a friendly and professional manner, assist with check-in and check-out procedures, and issue room keys.

· Manage reservations made over the phone, by email, or in person; handle modifications, cancellations, and no-shows.

· Process payments, handle billing, verify credit card information, and post charges to guest folios.

· Respond to guest inquiries about hotel services, amenities, local attractions, and dining options.

· Address and resolve guest complaints in a timely and professional manner.

· Liaise with other departments, such as housekeeping, to ensure rooms are clean and ready for guests.

· Maintain an organized and presentable front desk area, manage phone calls and emails, and perform data entry and other administrative duties.

· Keep guest and room information accurate in the hotel's system and communicate important updates to relevant personnel. 

· Ability to multitask, stay organized, and manage tasks efficiently in a fast-paced environment.