7 jobs found in kuantan

Overview: We are seeking a dynamic and experienced Front Office Manager for our Five Star Resort. The Front Office Manager will oversee the overall front office operations, to ensure profitability, control costs, and quality standards to ensure overall guest satisfaction. Oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Responsibilities: Ensure exceptional guest service by providing personalized attention and resolving any guest concerns or complaints. Maintain a high level of knowledge about the resort's facilities, services, and local attractions to assist guests effectively. Develop and implement guest service standards and procedures to enhance guest satisfaction. Oversee the daily operations of the front desk, including check-in, check-out, and guest registration processes. Monitor and manage room inventory to maximize occupancy and revenue. Collaborate with...

Overview:  Mangala Estate Boutique Resort a humble 5-star boutique resort, with a commitment to luxury, sustainability, and personalized service, we offer our guests an unforgettable retreat from the ordinary. We are seeking a dedicated and proactive Assistant Housekeeping Manager to support the Housekeeping Manager in maintaining an exceptional level of cleanliness, upkeep, and guest satisfaction at our resort. The ideal candidate will excel in managing daily housekeeping operations, supervising staff, coordinating across departments, and upholding the highest standards in cleanliness, presentation, and service. Key Responsibilities: Support Daily Operations: Collaborate with the Housekeeping Manager to lead and streamline housekeeping operations, ensuring efficient task execution, timely room turnarounds, and optimal guest satisfaction. Maintain High Standards : Oversee the cleanliness and maintenance of all guest rooms, public spaces, and resort...

Overview: Mangala Estate Boutique Resort is seeking an experienced Reservation Executive to oversee our reservation processes. The Reservation Executive will handle reservations inquiries and bookings, provide excellent customer service to guests, and ensure smooth and efficient reservation processing. This role demands strong communication skills, keen attention to detail, and the ability to thrive in a fast-paced environment. Proficiency in managing Online Travel Agencies (OTAs) and using the OPERA Property Management System (PMS) is essential.   Responsibilities: Process reservations by mail, telephone, email, or in person. Input and update reservation information accurately in the OPERA PMS. Ensure all reservation details are correct, including dates, room types, rates, and special requests. Respond promptly to guest inquiries and provide information on resort facilities, services, and promotions. Handle guest complaints and issues related to...

Coordinate the tasks and operations of the Kitchen and Stewarding Departments. Prepare and produce detailed financial reports as required in a timely fashion. Use various financial management to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals. Ensure all operating procedures are adhered to for areas under your supervision. Review and modify operating manuals for areas under your supervision as required. To create and execute menus, specials, promotions, etc. Assist with purchasing, receiving and inventory practices and exercise risk management skills to prevent improper handling, damage, spoilage or theft of inventory items. Monitor the preparation of, and inspect, dishes to ensure they are expedited according to established standards and procedures. Prepare dishes as required. Conduct cooking demonstrations for Kitchen Employees as...

Greet and escort customers to their table Serve food and drink orders as requested including alcohol drinks Prepare tables by setting up linens, silverware and glasses

Promote new item and recommend customer's needs Collects payments by accepting cash , credit card , QR pay and etc. Provides a positive customer experience. Opening and closing collection

As an executive assistant for a managing director, your role is crucial in providing comprehensive administrative support to the Executive Director, and assistance to ensure the smooth quality functioning of the overall operations  Responsibilities         : Executive Assistant Provide comprehensive administrative support to Executive Director, including managing calendars, scheduling appointments, and coordinating meetings. Handle correspondence, including drafting emails, letters, and reports on behalf of Executive Director, and ensure timely responses to inquiries. Arrange travel logistics, such as booking flights, accommodations, and transportation for executives. Maintain confidential files and records, including sensitive information, contracts, and agreements. Prepare meeting agendas, take minutes, and distribute relevant documents. Conduct research, gather data, and prepare reports or presentations...