Hyatt Regency Kuantan Resort
Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties
Customer Service
Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
Ensures all associates provide a courteous and professional service at all times.
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Maintains positive guest and colleague interactions with good working relationships.
Operational
To assist in the smooth and efficient operation of the pool area as per the standards laid down.
To maintain vigilance and observe pool activities responding to situations as they occur.
Must be completely conversant with first aid & life saving techniques.
To contribute to the spa sales
To provide a courteous, professional, efficient and flexible service at all times,...