32 jobs found in kuantan

Main Duties Customer Service Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. Ensures all associates provide a courteous and professional service at all times. Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. Maintains positive guest and colleague interactions with good working relationships.   Operational To assist in the smooth and efficient operation of the pool area as per the standards laid down. To maintain vigilance and observe pool activities responding to situations as they occur. Must be completely conversant with first aid & life saving techniques. To contribute to the spa sales To provide a courteous, professional, efficient and flexible service at all times,...

Main Duties Administration  To develop the Standard Operating Procedures Manual and ensure its adherence.  To establish business relationship with all vendors and to develop all product inventories.  To establish organizational charts and job descriptions, to develop standard operating procedures for  the club and the personnel policies for the department and facility.  To establish an ongoing administrative control.  To attend regular departmental communications meetings and ensure that departmental briefings and  meetings are effective and conducted as necessary.  To help maintain and utilize other associate communications channels, e.g., notice boards, logbooks,  handover reports, etc.  To oversee the effective scheduling of all services and special programming.  To ensure that an organized and efficient filing system is implemented for the department.  To ensure the place of work and surrounding areas are kept clean and organized at all times.  To ensure all...

Main Duties Administration Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Establishes and maintains historical data and a library of catalogue referencing suppliers, price list etc. Ensures that all Corporate, Regional, Hotel and Governmental reports are compiled accurately and submitted in a timely manner.   Customer Service Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships.   Financial Monitors all cost in the Materials Department and initiates and maintains measures to control these. Contributes to all forecasting and business planned activities by providing historical...

Main Duties Customer Service Provide a courteous and professional service at all times. Handle guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintain positive guest and colleague interactions with good working relationships.   Operational Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Work in a supportive and flexible manner with other departments. Carry out and completes all maintenance works/requests according to the established schedule and ensures high quality of finishing work.  Pays particular attention to guest related jobs. Avoid unsightly hazards and complies with all local regulations and codes. Properly handles and maintains all power tools. Submit request to the...

Main Duties Customer Service Provide a courteous and professional service at all times. Handle guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintain positive guest and colleague interactions with good working relationships.   Operational Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Work in a supportive and flexible manner with other departments. Carry out and completes all maintenance works/requests according to the established schedule and ensures high quality of finishing work.  Pays particular attention to guest related jobs. Avoid unsightly hazards and complies with all local regulations and codes. Properly handles and maintains all power tools. Submit request to the...

Main Duties Customer Service Provides a courteous and professional service at all times. Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintains positive guest and colleague interactions with good working  relationships.   Operational Ensures that all company minimum brand standards have been implemented. Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Washes, peels, cuts, and seeds vegetables and fruits. Cleans, cuts, and grinds meats, poultry and seafood. Dips food items in crumbs, flour, and batter to bread them. Stirs and strains soups and sauces. Weights and measures designated ingredients. Carries pans, kettles, and trays of food to and from workstations, stove and...

Main Duties Administration Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of associates. Assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with the Chef De Cuisine ensuring that targets are met, and costs are effectively controlled. Assists to conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.   Customer Service Provides a courteous and professional service at all times. Ensures that associates also provide excellent service to...

Main Duties Administration Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental operations Manual are strictly adhered to. Assists in the preparation and updating of the Housekeeping Departmental Operations Manual. Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out. Reads and updates the Communications Log Books. Prepares monthly activity reports. Coordinates and maintains equipment maintenance reports and records.   Customer Service Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times. Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate. Handles all guest and internal customer complaints and...

Main Duties Customer Service Ensures the delivery of brand promise and provides exceptional guest service at all times. Provides excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships.   Operational Ensures that minimum brand standards have been implemented. Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Works in a supportive and flexible manner with other departments. Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage...

Main Duties Customer Service Ensures the delivery of brand promise and provides exceptional guest service at all times. Provides excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships.   Operational Ensures that minimum brand standards have been implemented. Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Works in a supportive and flexible manner with other departments. Maintains par stocks of all equipment and guest supplies as required. Seats, takes orders...

Main Duties Administration Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Assists to prepare and update Departmental Operations Manuals as appropriate. Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.   Customer Service Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. Ensures that associates also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships....

Main Duties Administration  Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy,  and that the Hotel Actions have been implemented where appropriate.  Oversees the preparation and update of individual Departmental Operations Manuals.  Ensures all Event Service Standards are implemented and adhered to.  Ensures the Daily logbook is well maintained and incidents are followed up appropriately.  Conducts regular divisional communications meetings and ensure that departmental briefings and meetings  are effective and conducted as necessary. Customer Service  Follows Event Standards for customer service  Oversees relevant Event Service Leaders, checking on the progress of each Event as they strive to meet  and exceed the guest’s expectations.  Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.  Ensures that associates also provide excellent service to internal...

Main Duties Customer Service Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. Maintains positive guest and colleague interactions with good working relationships.   Operational Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications. Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures. Connects local and international calls quickly, courteously and accurately. Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls. Acts...

Main Duties: Administration Maintains the Daily Log Book. R eports “Lost and Found” items.   Customer Service Delivers the brand promise and provide exceptional guest service at all times. Provides excellent service to internal customers as appropriate. Be familiar with the hotel’s products and services and policies. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.   Financial Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping,...

Prepares designer work to be accomplished by gathering information and materials. Plans concept by studying relevant information and materials. Illustrates concept by designing rough layout of art and copy (arrangement, size, type size and style, and related aesthetic concepts). Obtains approval of concept by submitting rough layout for approval. Prepares finished copy and art by operating typesetting, printing, and similar equipment; and software. Prepares final layout by marking and pasting up finished copy and art. Completes projects by coordinating with outside agencies, art services, web designer, printers, etc. Contributes to team effort by accomplishing related results as needed. Ensure final graphics and layouts are visually appealing and on-brand. Review final layouts, always drive for improvements after receive feedback. Maintains technical knowledge by attending design workshops; reviewing professional publications; and...

The Sales Coordinator  is responsible for: 1.      Prospect. This includes putting together lists of potential clients, contacting area businesses, and following up on any referral opportunities. 2.      Initial calls, the sales coordinator inquires about possible group or business events, and seeks a meeting to discover interest and needs of a prospect. In some cases, coordinators field calls from interested parties actively seeking hotels. 3.       Sales presentation. Puts together a presentation and supporting materials on what the hotel has to offer. Common features in an event include the use of meeting room space, food catering, guest room reservations, access to amenities and equipment use. Based on the requested needs, the coordinator presents each feature of the solution and emphasizes the benefits of her hotel relative to competitors. 4.       Event coordination. To partner with clients to ensure they have a good event. This begins with booking and confirmation...

Prepares designer work to be accomplished by gathering information and materials. Plans concept by studying relevant information and materials. Illustrates concept by designing rough layout of art and copy (arrangement, size, type size and style, and related aesthetic concepts). Obtains approval of concept by submitting rough layout for approval. Prepares finished copy and art by operating typesetting, printing, and similar equipment; and software. Prepares final layout by marking and pasting up finished copy and art. Completes projects by coordinating with outside agencies, art services, web designer, printers, etc. Contributes to team effort by accomplishing related results as needed. Ensure final graphics and layouts are visually appealing and on-brand. Review final layouts, always drive for improvements after receive feedback. Maintains technical knowledge by attending design workshops; reviewing professional publications; and...

Rocana Hotel is seeking a highly motivated Assistant Front Office Manager to join its dynamic team. Located in the heart of Kuantan, the newly-built three-star hotel boasts contemporary sophistication, professional service and an array of first-class amenities. The Assistant Front Office Manager will assist in overseeing the entire reception area and will be responsible for ensuring guests receive prompt and friendly service, making their stay at the Rocana Hotel an unforgettable experience.  Responsibilities Job responsibilities: 1. Assist in trains, cross –trains, and retrains all front office personnel. 2. Assist in participates in the selection of front office personnel. 3. Assist in schedules the front office staff. 4. Assist in supervises workload during shifts. 5. Assist in evaluating the job performance if each front office employee. 6. Assist maintaining working relationships and communicates with all departments. 7. Assist maintaining master key...

The Front Office Manager (FOM) is responsible for: 1.      Trains, cross –trains, and retrains all front office personnel. 2.      Participates in the selection of front office personnel. 3.      Schedules the front office staff. 4.      Supervises workload during shifts. 5.      Evaluates the job performance if each front office employee. 6.      Maintains working relationships and communicates with all departments. 7.      Maintains master key control. 8.      Verifies that accurate room status information is maintained and properly communicated. 9.      Resolves guest problems quickly, efficiently, and courteously. 10.  Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. 11.  Reviews and completes credit limit report. 12.  Works within the allocated budget for the front office. 13.  Receives information from the previous shift...

The Front Office Executive (FOE) must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organisation and functions and management system is critical to the ability to lead and guide effectively. 1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift. 2.      To be able to up sell room accommodation during high occupancy to maximize revenue. 3.      To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting...