Hard Rock Hotel Penang
Hard Rock Hotel Penang, Batu Ferringhi, Penang, Malaysia
We are looking for a friendly, professional, and service-oriented Front Office Crew – Concierge to join our team. The Concierge is responsible for providing exceptional guest service by assisting guests with information, transportation arrangements, luggage handling, and local recommendations while ensuring every guest enjoys a memorable stay.
You will assist in:
Welcoming , greeting and assisting guest during arrival (check-in) and departure (check-out).
Handle guests’ requests, enquiries and complaints.
Handle guest luggage start from arrival till departure (deliver to room, pick-up luggage and storage).
Provide information on Penang, hotel facilities, memorabilia and hotel events & promotions.
Provide Valet Parking Service and manage VIP parking lot.
Conduct room tour to all guest during deliver luggage to guest room (rooming).
Maintain cleanliness in your work area, and manage stock of supplies in your work area....