31 jobs found in penang

Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish. Maintains records of staff periodic manner and operating costs. Provides feedback and coaching to the Team regularly. Understands building capability through Cross training Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures. Handle guest complaints in restaurants. Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members. Check the quality of deliveries of fresh food and baked goods. Arrange for maintenance and repair of equipment and other services. Is capable of handling irate customers with a friendly/calm attitude. Ensures product quality and great service. Shows enthusiasm about guest within the restaurant. Is flexible in dealing with...

Familiar and complies with the hotels mission and standards in performing maintenance activities. Maximise maintenance team potential with a balanced focus on operations, guests, employee and owners satisfaction.  Prioritise, plan, schedule assign and supervise the engineering department staff. Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion. Maintain the physical appearance and operational efficiency of the hotel including physical, mechanical, electrical, plumbing etc. Installation & maintenance of all equipment related to HVAC, Water treatment, Fire Safety and etc. Ensure property, grounds, physical plant and work areas are maintained to standard and that all safety equipment and conditions are to code. Establish and maintain department equipment and supply inventory levels appropriate to property requirements Provide training to staff on supplies, inventory, maintenance and ordering procedures. Train...

The Accountant is responsible for General Accounting, ie, general ledger, accounts receivables and accounts payables and the control of assets including the maintenance of fixed assets register and inventory control.  He/She is responsible for the administration and production of the offices during the Financial Controller’s absence and must have a complete understanding of all hotel operations and finances.  He/She is responsible for the timeliness and accuracy of all financial reports emanating from the Accounting Department.   Other Duties and Responsibilities  1. Develop a working knowledge of all procedures and operations as detailed in the Accounting Manual. 2. Undertake staff planning and preparation of work schedules.  3. Maintain work order system to determine actual against budgeted expenditure. 4. Supervise the storage and destruction of records in accordance with the approved retention schedule. 5. Prepare...

The Assistant Operations Manager role is mainly to implement the right processes and practices across Hard Rock Cafe. The specific duties include formulating strategy and improving performance. You are required to: Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen. Train and empower employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards Monitor/coach employees on performance, compliance with procedures and workload. Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunity, special events, etc. Ensure employees follow safety, sanitation and security procedures. Conduct stable visits (bar and tables) to build rapport, assess customer satisfaction, develop...

As Sales & Marketing Administrative Executive, you are responsible for the performance of one or more subordinates who are in the frontline/back-line of guest service for consistently meeting differing guest' needs & within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales, Stage Pass Membership and Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets. You will: Responsibilities Handle correspondences such as emails, telephone calls, letters and etc Compose basic memos, emails, letters, quotations and agreements in English or Bahasa Malaysia or Mandarin Ensure an effective filling system, tracing system, monitor production of all accounts and take...

Making proficient sales transactions – using a point-of-sale system provided Handle cash and other forms of payment Maintain proper cash drawer balances and denominations Demonstrate impeccable product knowledge Determine guests’ needs by actively engaging them in 1-on1 conversations and informing guests of product features and benefits Suggestive selling – using proven techniques (i.e. related items, higher quality items, transitional phrases) Maintain a clean and organized store Maintain proper product stocks levels – through retail pulls & inventories

Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in the spa, cabanas and hotel rooms. You will: Perform professional spa treatments to guests Follow bookings/allocations of treatment task as per appointment book Sell retails products to guests Follow massage steps according to treatment SOPs Assist in inventories and stock takes

As IT Executive, you are responsible for the work performance of one or more subordinates who are in the back-of-house of guest service for consistently meeting differing guests’ needs & wants consistent to your assigned area of responsibility in the Finance department, that is, IT. You direct the procedural and personal dimensions of one or more work processes through these subordinates. An increase in personal efficient and effectiveness is expected when you work as a team with your subordinates, colleagues and superiors and achieve common goals and targets.  You will:- Ensure all data on the hotel computer system is backed up daily. This includes Opera, Micros, E-point, HOS. Be on call for IT related emergencies. Install IT related soft/hardware in the hotel with the approval of the IT Operations and Development Manager. Regularly check all PCs in the hotel for viruses and run virus cleaning programs when necessary Assist in maintaining the hotel’s management...

This position which is in the front line of guest service is responsible for consistently meeting differing guests' needs and wants consistent to the assigned area of responsibility in the Safety & Security department that is, Security Control Room (FCC), perimeter security, static security, patrolling, parking, driving and vehicle maintenance.

Support and assist in the development of the annual Business Plan, Hotel Budget and Marketing Plan as requested by the Director of Sales and Marketing. Create excellent client relationship through attention to detail; prompt follow up and empathy for customer perceptions and needs whilst maintain professionalism. Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion. Demonstrate good working relationship with other departments maintaining effective communication and teamwork.

The Executive Sous Chef is responsible for the overall management and day to day running of the Kitchen operations. From hiring and training the kitchen team, ordering F&B supplies, preparing food for service, maintaining a high level of food quality, selection and value to member and guests. The Executive Sous Chef is also responsible for achieving financial or budget guidelines and departmental goals. Duties Financial 1.   Directs, controls and co-ordinates the activities of all chefs and commis cooks engaged in preparing and cooking food, to maintain an efficient, profitable and smooth food service at all times. 2.   Develops attractive menus and creates standard recipe sheets with pictures according to the hotel’s policy. Operational 1.   Ensures that all food is prepared and served according to the standards set by the hotel. 2.   Does and checks cooking and presentation of food including personally tasting the food....

Responsibilities: Assist in the preparation and design of all food and drinks menus. Produce high quality plates both design and taste wise. Strong Asian local cuisine and hands-on all day dining exposure. Ensure that the kitchen operates in a timely way that meets our quality standards. Fill in for the Executive Chef in planning and directing food preparation when necessary. Resourcefully solve any issues that arise and seize control of any problematic situation. Manage and train kitchen staff, establish working schedule and assess staff's performance. Order supplies to stock inventory appropriately. Comply with and enforce sanitation regulations and safety standards. Maintain a positive and professional approach with coworkers and customers.   Requirements: Proven years of experience as a Sous Chef. Familiarity of various cooking methods, ingredients, equipment and procedures. Good record of kitchen and staff management. Accuracy and speed...

Job Summary ·       All applicants must exhibit an approachable and enthusiastic demeanour through body language, eye contact and verbal dialogue. ·       Responsible for answering all incoming calls in a friendly and effective manner. ·       Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol. ·       Must be comfortable and effective at phone sales and up-selling. ·       Confirm reservations for spa services. ·       Assist with group scheduling. ·       Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. ·       Must stay current on all relevant certifications. ·       All therapists must be approachable and enthusiastic with good: ·       Body language ·       Eye contact ·       Verbal dialogue.   Ensure that all treatments areas are professionally maintained in accordance with the...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data...

General ·       Keeps the kitchen area clean. ·       Prepares food according to recipes and plate presentation standards. ·       Knows how to operate equipment belonging to the kitchen area. ·       Maintains all operating items at established par stock level. ·       Maintains at the highest possible level the equipment cleanliness and repairs of the kitchen area. ·       Assists with controlling the food cost by following standard portioning and portion control. ·       Ensures a clean kitchen, hygienic work procedures and high safety standards ·       Checks all orders for presentation, correctness before they are picked up. Pastry/Bakery ·       Preparation of all kinds of dough. ·       Moulding and baking of bread, rolls, cakes, pies, desserts and other kinds of bread. ·       Decorating and apportioning of desserts in buffet presentations. ·       Prepares all ingredients for baking, measures and...

Administration ·       Ensure that all the HR policies and procedures outlined are strictly adhered to ·       Ensure that all in-house rules and regulations are adhered to ·       Ensure that all application forms and Team Member files are kept up to date ·       Responsible for checking and issuing office inventory as per the timeline ·       Responsible for updating all data of Team Member movements and data changes into the system ·       Ensure that all HR reports and/or other reports assigned by supervisor are completed within the timeline ·       Liaise with concerned parties to ensure that the payroll is processed accurately and on time ·       Distribute incoming mail/outgoing mail and co-mail to concerned departments on time ·       Ensure that office supply and stationery are well stocked and maintained Employment ·       Assist the supervisor in pre-screening candidates for career interview ·...

General ·       Handles all telephone calls courteously and efficiently. ·       Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. ·       Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. ·       Implements opening and closing duties in accordance with standards. ·       Handles guest complaints in accordance with service recovery guidelines. ·       Liaises with kitchen and bar with regards to special requests.   Outlet Service ·       Sets up outlet and service stations on time before service and according to standards. ·       Keeps service stations clean and complete. ·       Provides service in accordance with service standards. ·       Knows table/seat numbering, takes orders and uses Micros system to input orders. ·       Ensures food &...

·       Perform his duties and responsibilities to the highest standard possible. ·       Carry out inspection rounds of all machinery rooms and report any situation that requires attention. ·       Carry out visual inspections of all guest public area sand report defects. ·       Immediately reporting any occurrence or situation that he feels is dangerous or has the potential to cause business interruption to the Manager on Duty. ·       Carry out any task, function or action detailed to him by the Team Leader that may be reasonably expected of him in performance of his duties as a Technician Engineering. ·       Ensure discipline and obedience to all statutory laws and company polices by engineering department team members. ·       Ensure complete compliance to company grooming standards at all times within the engineering department. ·       Ensure all Handymen assigned to him are supervised, taking responsibility for...

o    Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. o    Ensures all opening and closing duties are implemented in accordance with established standards. o    Follows up on work and maintains logbook. o    Knows and strictly follows all established cleaning procedures. o    Prepares Room/Public Area crew work assignment sheet. o    Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage. o    Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards. o    Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times. o    Conducts Quality Room/Public Areas Inspections. o    Maintains proper par stock of inventory items. o    Reports all maintenance deficiencies immediately. o    Assist in other sections of...

·       Ensures that all files and records of accounts are up to date and secure at all times. ·       Maintain and update all records for the effective operation of management. ·       Responsible for the hotel databases by market segment separately ·       Performs any assignments as delegated by Director of Sales & Marketing and all sales staff ·       Makes every effort through his / her duties that the guests of the hotel, the sales staff and the staff from all departments concerned are made as comfortable and as contented as possible. ·       Ensure confidentiality of all information discussed and correspondence to and from Sales office. ·       Ensures that all telephone communication to and from Sales Office is handled promptly and in a professional manner. ·       Ensure all guests of all sales staff are welcomed with a courteous and professional attitude. ·       To maintain good working relationship with your own...