14 jobs found in penang

Support and assist in the development of the annual Business Plan, Hotel Budget and Marketing Plan as requested by the Director of Sales and Marketing. Create excellent client relationship through attention to detail; prompt follow up and empathy for customer perceptions and needs whilst maintain professionalism. Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion. Demonstrate good working relationship with other departments maintaining effective communication and teamwork.

To prepare promotional press releases on personalities among guests and associates of the Company and on noteworthy events in the Company. Involves coordinating and supervising the art section in production of posters and other printed materials. Supervises and directs photographers commissioned to take pictures of VIPs, shows etc. Coordinates publication of Company’s newsletters and flyers for staff and public on Spa and Restaurant promotions. To provide information to other departments on activities within and outside the Company that may be useful when dealing with guests. To work with Hotel’s Front Office, Banquet Sales/Conference, F&B departments in coordinating guest lists, invitations for VIP receptions, luncheons, dinners etc.

Qualifies general inquiries, responds personally, and directs to appropriate sales person  Responds to inquiries from customers in the absence of direct sales personnel Escorts general inquiries onsite inspections and familiarization trips and entertain whenever required Ensures prompt and courteous service is extended to both internal and external customers Maintains positive relationships with all guests, tour operators, colleagues and global sales network Own and manage selected Corporate Sales accounts Has a complete knowledge of hotel's services and facilities Assists with maintenance of tour operator accounts, database, contact, team activities and business details within Opera S&C according to hotel standards Prepare, issue and follow up on contracts and all promotional communications Maintains current sales and promotional literature Coordinates the distribution of pertinent information to all pertinent departments within hotel...

Responsibilities: To handle all meeting groups and to co-ordinate effectively with all departments concerned so as to ensure smooth running of all event groups. To manages the procurement and delivery of all types of events which include conferences, dinners, weddings, outings and others as allocated by Director of Sales. To issue and monitor Event Orders/ Amendments/Prepare reports for all C&E groups. Manage the rooming list process. Contact, entertain clients (if required) and meet up with clients (internally or externally) once events are confirmed.

Responsibilities: Greet and escort customers to their tables. Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies). Inform customers about the day's specials. Offer menu recommendations upon request. Up-sell additional products when appropriate. Communicate order details to the Kitchen Staff. Serve food and drink orders. Arrange table settings and maintain a tidy dining area. Deliver checks and collect bill payments. Provide excellent customer service to guests. Requirements: Hands-on experience with cash register and ordering information system . Attentiveness and patience for customers. Outstanding presentation skills. Multitasking skills with the ability to perform well in a fast-paced environment. Active listening and effective communication skills. Good team player. Flexibility to work in shifts. Minimum 1 year working experiences, food safety training is a plus.

Responsibilities: Organize and coordinate security operations for specific events. Coordinate staff when responding to emergencies and alarms. Review reports on incidents and breaches. Investigate and resolve issues. Requirements: Proven experience as security supervisor  or similar position. Knowledgeable using relevant technology and equipment (e.g. CCTV). Familiarity in reporting and emergency response planning. Solid knowledge of security protocols and procedures. Outstanding communication and interpersonal skills. Committed and reliable. Minimum 2 years experiences in similar field.

Provides day to day supervision, guidance, support and leadership to all Front Office Personnel. Be responsible for all hotel activities relating to the effective and efficient operation of all departments and where necessary makes decision during the absence of Senior Management. Overlooks and is responsible for the smooth operational aspects of the hotel in terms of guest satisfaction and the best interest of the hotel. Interacts with all level of guests to ensure level of guest satisfaction is achieved. Works closely with all the staff and Managers in Front Office and other Departments as and when required. Must be very well versed in Reception / Cashiering / Concierge / Reservations operations. Provides the Management with a detailed daily log reporting and outlining the hotel activities, situation encountered, complaints, feedback, guest comments and issues that needs attention or for the information of the Management. To perform other duties as...

To ensure all Guest Rooms, Public Area and Back Of the House are maintained in a satisfactorily condition. Discipline and instruct employees. Ensure that employees have a complete understanding of and adhere to the Hotel policies relating to fire, hygiene, health and safety. Orient and plan work for the Housekeeping personnel. To establish, maintain and review of all Administration policies and operational Procedures relating to the Housekeeping Department. Co-ordinate with Engineering Department on the maintenance of operating equipment, Guest Rooms, Public Area and back of the House Areas. Any other duties as may be required by Executive Housekeeper from time to time.

As an Assistant Talent Development Manager, you are responsible to support the Senior Talent Development Manager in implementing and driving the Training & Development policies and procedures for the hotel. You will act as a strategic business partner by working closely and coaching Department Trainers in improving departmental learning interventions, implementation and managing follow-up actions that in turn helps achieve business goals. You will: Lead and facilitate training programs effectively including the measurement of post training effectiveness. Drive and implement the hotel’s training system and procedures. Observe and identify hotel and departmental training needs and work closely with the Senior Talent Development Manager on the improvement strategies. Monitor departmental training activities and discuss any improvement with Senior Talent Development Manager. Handle and manage the Human Resources Development Fund (HRDF) of the hotel accurately and timely....

Responsibilities:   To assist the kitchen cooking staff in their daily food preparation by ensuring that the staff concerned are equipped with the necessary kitchen equipment which are in good working conditions.  To manage the hotel’s inventory in respect of all chinaware, glassware, silverware, flatware and hollowware. To conducts regular stock take and ensures that all these items are kept in clean and hygienic conditions.  Introduces and monitors control procedures to reduce breakages and losses.    To oversee the cleaning of kitchen premises so as to maintain high level of hygiene standards in the kitchen areas. Ensures that all health and hygiene regulations and practices are observed.   To supervise the proper removal of waste from the kitchens.  To ensure that stewarding staff carries out their task according to the SOP.

Responsibilities: To ensure all the smooth and efficient running of the assigned kitchen daily operation. Supervise and training of subordinates. Ensure high standard, quality and consistency of all food items prepared in and served in the assigned outlet kitchen for daily meals operation. Plans, directs, controls and coordinates the activities of cooks engaged in preparing and cooking food to ensure an efficient and profitable food service. Supervises cooking, personnel and coordinates their assignments to ensure economical and timely food production. Ensures that there is an adequate supply of food at all times. Hygiene and sanitation are observed in kitchen areas. Tools and equipment are handled, maintained and used properly. Ensures that hotel cost control policies and procedures are followed. Work closely with Restaurant Managers to have a day to day smooth operation.

Responsibilities: Checking all food items arrived at the receiving area ensure proper storage at correct temperature and correct Walk-in Chiller. Ensure that only the best, fresh and good quality of butchery items is being received as per hotel standard. Perform the duties and assume the responsibility of all meat, poultry, seafood, and others. Take responsibility in maintaining the preparations and portioning size of all item as it is required by the daily menus, all kitchen sections, banqueting and special promotions. Take responsibilities in cleanliness of the section working area, all equipment and chillers. Take responsibility on proper storage of all food stuff in appropriate and cleaned containers as required. Willing to work as a team and be a multi-skill kitchen staff.

Responsibilities: Maintain professional standard in grooming and customer service. Build and maintain professional relationships with existing and new clients. Professionally represent the hotel to the public. Carry out beauty treatments with care and follow company's standard. Equipped with knowledge about the variety of spa services in the market ranging from body treatments, facials, massages, waxing, and manicure/pedicure. Promote and sell products suitable for client's needs. Be updated with all spa promotions. Give excellent and personalized customer service while handling treatments and consultations. Maintain hygiene and equipment and sample inventory of products. Ensure both retail and professional product stock is well maintained, update on stock cards to constant monitor the stock level Acknowledge and respond to customer enquiries, needs, and expectations. Requirements: Proven work experience as a Spa therapist. Hands on experience in...

Responsibilities: Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes. Create new and exciting desserts to renew our menus and engage the interest of customers. Decorate pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting. Manage stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget. Inspect quality of material and condition of equipment and devices used for cooking. Guide and motivate pastry assistants and bakers to work more efficiently. Maintain a lean and orderly cooking station and adhere to health and safety standards. Requirements: Proven experience as Pastry Chef, baker or relevant role. Great attention to detail and creativity. In depth knowledge of sanitation principles, food preparation and baking techniques. Working knowledge of baking with ingredient limitations (pastries that are...