27 jobs found in penang

Job description Perform all check-in and check-out tasks Manage online and phone reservations Ensure proper credit, check-in, check-out and cash handling Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Assist in Front office operation Demonstrate a high level of customer service at all times To greet all guests in warm and friendly manner Response to any phone calls from guests in a polite manner Job Requirement Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays Positive attitude, initiative, multitasking, non-calculative and...

Job description Perform all check-in and check-out tasks Manage online and phone reservations Ensure proper credit, check-in, check-out and cash handling Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Assist in Front office operation Demonstrate a high level of customer service at all times To greet all guests in warm and friendly manner Response to any phone calls from guests in a polite manner Job Requirement Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays Positive attitude, initiative, multitasking, non-calculative and...

·       Type and send out correspondences assigned as well as prepare meeting minutes and memos. ·       To trace all correspondences that required feedback and take appropriate actions. ·       Follow-up on insurance claims from the respective department and maintain and update every month. ·       Follow-up on hotel licenses from MBPP, Bank Negara, Road Tax, and Insurance of the company car and relevant Ministries; as and when necessary. ·       Update on the legal cases in the WM System as and when necessary as requested by the Director of Finance. ·       Review all maintenance contracts on a timely basis and make a comparison with the previous year. To update the list in the WM System as and when necessary. ·       To prepare Attendance Record for Finance Department staff to be submitted to Payroll before 21st of the following month.  ·       To coordinate and summarize staff annual leave plan and medical leave. ·...

To serve food and beverage to guest according to standard set. To handle guest enquiries in a courteous and efficient manner To provided a courteous and professional service at all time. To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation. To be fully responsible for the se-up of the outlet or function room as per the standard and requirement. To coordinate with the kitchen prior to dishing out of food. To check on all the back lanes set-up and cleanliness. To check that after each meal period or function, all outlet or function room area is cleared of equipment. Handling customer complain and referring the issue to Manager to resolving the un-satisfaction complained.

Respond and attend to guest repair requests. Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. Communicate with different types of people to comprehend what they want and to provide them with information and assistance. Update the maintenance work order form / Job card and file them. Ability to interpret readings from meters & gauges and other measuring units. Ability to maintain confidentiality of hotel guests and pertinent hotel information. Ability to ensure security of guest room access and hotel property. Ability to read and understand test equipment, measuring devices, and safety manuals. Preform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts. Test, troubleshoot and perform basic repair on all types of equipment. To clean, lubricate, protect, and otherwise maintain all...

Internship Description: We are looking for interns! Vacancies (Interns) Available: Front Office Housekeeping Sales & Marketing Accounts & Finance Kitchen Maintenance  Requirements: Malaysian citizenship Preferable students who are in Hotel/Hospitality Management, Business Administration, or equivalent. Hardworking, fast learner and passionate towards job assignment. Good communication & interpersonal skills. Good command in English and Bahasa Malaysia languages both spoken and written.  Benefits: Training will be provided. Internship Allowance Uniforms provided Employment offer for successful candidates Duty meal

Places linen and uniforms in containers for transport to laundry. Examines laundered items to ensure cleanliness and serviceability. Stores laundered linen and uniforms on shelves after verifying numbers and types of articles. Issues linen and uniforms, which are both to be exchanged on a clean-for-soiled basis only. Check periodically the condition of hotel linen and uniform. Periodic inventories of linen and uniform. Ensure that the linen and uniforms are neatly and systematically arranged and stacked. Separates linen or uniforms that need repair and/or special treatment and forward it to the tailor and/or Laundry Manager for immediate action.

SUMMARY OF POSITION : Assistant Human Resources Manager is responsible for ensuring that the overall administration, coordination, and evaluation of Human Resources plans and programs are realized. SCOPE: Enhances the organization Human Resources by planning, implementing, and evaluating employee relations and human resources policies, employee activity, programs, and practices. Responsibilities include but not limited to: Formulates and administers the Human Resources policies and procedures of the hotel.       Familiarizes self with corporate HR manual. Prepares and maintain a HR manual for the hotel including philosophy, policies and procedures. Recruitment of staff. Ensure the selection of right candidate for the job. Identifies training needs.      Identifies employees with potential for cross exposure. Maintains and enhances the Associates welfare to ensure high morale.  Overseas the provisions of quality meals for Associates Dining Hall....

Job Summary -To increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel. -Identifies, develops and maintains property sales objectives, sales plans, and programs in accordance with the hotel's mission statement. Duties And Responsibilities -Responsible for the development and performance of all sales activities in assigned market. -To have consistent sales visitation to your corporate accounts that which has been assigned to you at your area of coverage and segmentation. -Prepares action plans by individuals for effective search of sales leads and prospects. -To be fully conversant with Sales & Marketing Management programme. -To assist in the building of a productive and efficient staff within your segment by taking an interest in their welfare, safety and development. -To assist in supervising staffs within your segment ensuring that correct...

The Accountant is responsible for General Accounting, ie, general ledger, accounts receivables and accounts payables and the control of assets including the maintenance of fixed assets register and inventory control.  He/She is responsible for the administration and production of the offices during the Financial Controller’s absence and must have a complete understanding of all hotel operations and finances.  He/She is responsible for the timeliness and accuracy of all financial reports emanating from the Accounting Department.   Other Duties and Responsibilities  1. Develop a working knowledge of all procedures and operations as detailed in the Accounting Manual. 2. Undertake staff planning and preparation of work schedules.  3. Maintain work order system to determine actual against budgeted expenditure. 4. Supervise the storage and destruction of records in accordance with the approved retention schedule. 5. Prepare...

Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in the spa, cabanas and hotel rooms. You will: Perform professional spa treatments to guests Follow bookings/allocations of treatment task as per appointment book Sell retails products to guests Follow massage steps according to treatment SOPs Assist in inventories and stock takes

Making proficient sales transactions – using a point-of-sale system provided Handle cash and other forms of payment Maintain proper cash drawer balances and denominations Demonstrate impeccable product knowledge Determine guests’ needs by actively engaging them in 1-on1 conversations and informing guests of product features and benefits Suggestive selling – using proven techniques (i.e. related items, higher quality items, transitional phrases) Maintain a clean and organized store Maintain proper product stocks levels – through retail pulls & inventories

As IT Executive, you are responsible for the work performance of one or more subordinates who are in the back-of-house of guest service for consistently meeting differing guests’ needs & wants consistent to your assigned area of responsibility in the Finance department, that is, IT. You direct the procedural and personal dimensions of one or more work processes through these subordinates. An increase in personal efficient and effectiveness is expected when you work as a team with your subordinates, colleagues and superiors and achieve common goals and targets.  You will:- Ensure all data on the hotel computer system is backed up daily. This includes Opera, Micros, E-point, HOS. Be on call for IT related emergencies. Install IT related soft/hardware in the hotel with the approval of the IT Operations and Development Manager. Regularly check all PCs in the hotel for viruses and run virus cleaning programs when necessary Assist in maintaining the hotel’s management...

Support and assist in the development of the annual Business Plan, Hotel Budget and Marketing Plan as requested by the Director of Sales and Marketing. Create excellent client relationship through attention to detail; prompt follow up and empathy for customer perceptions and needs whilst maintain professionalism. Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion. Demonstrate good working relationship with other departments maintaining effective communication and teamwork.

The Executive Sous Chef is responsible for the overall management and day to day running of the Kitchen operations. From hiring and training the kitchen team, ordering F&B supplies, preparing food for service, maintaining a high level of food quality, selection and value to member and guests. The Executive Sous Chef is also responsible for achieving financial or budget guidelines and departmental goals. Duties Financial 1.   Directs, controls and co-ordinates the activities of all chefs and commis cooks engaged in preparing and cooking food, to maintain an efficient, profitable and smooth food service at all times. 2.   Develops attractive menus and creates standard recipe sheets with pictures according to the hotel’s policy. Operational 1.   Ensures that all food is prepared and served according to the standards set by the hotel. 2.   Does and checks cooking and presentation of food including personally tasting the food....

Responsibilities: Assist in the preparation and design of all food and drinks menus. Produce high quality plates both design and taste wise. Strong Asian local cuisine and hands-on all day dining exposure. Ensure that the kitchen operates in a timely way that meets our quality standards. Fill in for the Executive Chef in planning and directing food preparation when necessary. Resourcefully solve any issues that arise and seize control of any problematic situation. Manage and train kitchen staff, establish working schedule and assess staff's performance. Order supplies to stock inventory appropriately. Comply with and enforce sanitation regulations and safety standards. Maintain a positive and professional approach with coworkers and customers.   Requirements: Proven years of experience as a Sous Chef. Familiarity of various cooking methods, ingredients, equipment and procedures. Good record of kitchen and staff management. Accuracy and speed...

Job Summary ·       All applicants must exhibit an approachable and enthusiastic demeanour through body language, eye contact and verbal dialogue. ·       Responsible for answering all incoming calls in a friendly and effective manner. ·       Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol. ·       Must be comfortable and effective at phone sales and up-selling. ·       Confirm reservations for spa services. ·       Assist with group scheduling. ·       Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. ·       Must stay current on all relevant certifications. ·       All therapists must be approachable and enthusiastic with good: ·       Body language ·       Eye contact ·       Verbal dialogue.   Ensure that all treatments areas are professionally maintained in accordance with the...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data...

General ·       Keeps the kitchen area clean. ·       Prepares food according to recipes and plate presentation standards. ·       Knows how to operate equipment belonging to the kitchen area. ·       Maintains all operating items at established par stock level. ·       Maintains at the highest possible level the equipment cleanliness and repairs of the kitchen area. ·       Assists with controlling the food cost by following standard portioning and portion control. ·       Ensures a clean kitchen, hygienic work procedures and high safety standards ·       Checks all orders for presentation, correctness before they are picked up. Pastry/Bakery ·       Preparation of all kinds of dough. ·       Moulding and baking of bread, rolls, cakes, pies, desserts and other kinds of bread. ·       Decorating and apportioning of desserts in buffet presentations. ·       Prepares all ingredients for baking, measures and...

Administration ·       Ensure that all the HR policies and procedures outlined are strictly adhered to ·       Ensure that all in-house rules and regulations are adhered to ·       Ensure that all application forms and Team Member files are kept up to date ·       Responsible for checking and issuing office inventory as per the timeline ·       Responsible for updating all data of Team Member movements and data changes into the system ·       Ensure that all HR reports and/or other reports assigned by supervisor are completed within the timeline ·       Liaise with concerned parties to ensure that the payroll is processed accurately and on time ·       Distribute incoming mail/outgoing mail and co-mail to concerned departments on time ·       Ensure that office supply and stationery are well stocked and maintained Employment ·       Assist the supervisor in pre-screening candidates for career interview ·...